Transformed business operations through innovative IT solutions, with over 25 years of experience helping businesses in California streamline their technology, minimize downtime, and ensure smooth, secure operations. Expertise in Help Desk Support, customer service, technical support, project management, web development, and network infrastructure
Experience
MSP (2019-Present)
Information Technology Specialist
- Designed, installed, and managed networks, servers, and workstations.
- Medical/dental office system specialist, integration of diverse systems with existing infrastructure.
- Managed hardware to improve efficiency, stability, and expansion capabilities.
- Provided remote and on-location systems support, troubleshooting Windows, network.
- Developed internal documentation and QA procedures.
- Designed, installed, and managed security systems, upholding data integrity.
- Demonstrated excellent customer service and communication skills.
Aviation (2014-Present)
Information Technology Specialist
- Designed scalable network architecture to improve efficiency and performance.
- Redesigned data infrastructure, network solutions, and IT systems.
- Developed and submitted technical plans for government approvals.
- Ensured compliance with FAA, NFPA, and CFC regulations.
- Managed project budgets and priorities for efficient resource use.
- Streamlined data organization and supported custom networks and applications.
Small Business Owner (2011-2019)
- Ran a successful wedding photography business
- Managed all creative aspects (photography, graphic design, web design).
- Ensured client satisfaction through clear communication.
AT&T (2004-2010)
Website Support Manager / Coordinator
- Coordinated the migration of AT&T Yellow Pages from print to digital.
- Designed and launched 500+ websites
- Help Desk Support providing ongoing technical support and troubleshooting.
- Analyzed SEO and PPC programs to optimize customer experience.
- Acted as the primary point of contact for customer support in California and Nevada, ensuring timely issue resolution.
- Led employee and customer training on Motorola web tools and systems.
Web Company (2001-2004)
Website Developer
- Provided technical support for web architecture, UI/UX design, and website optimization.
- Assisted clients with web-related issues, ensuring functionality and performance.
- Managed troubleshooting and ongoing support for web and internet marketing systems.
Bank (1999-2002)
Website Developer
- Revolutionized the bank’s reliance on technology and the internet by redesigning and maintaining its online presence.
- Established and managed the bank’s first intranet, providing training and support to other departments.
- Designed security protocols, data backup, and recovery policies.
- Configured and supported a variety of programs, systems, and networks, ensuring smooth operations during a merger with City Commerce Bank.
- Conducted Y2K updates for hardware and software across multiple branches and departments.
Technical Skills:
- Network Administration: Design, implementation, and maintenance of network infrastructure (Active Directory, Azure, Unifi )
- Data Management: Efficient design and management of data systems (NAS, Synology, Backups)
- Hardware Support: Troubleshooting and maintenance of computer hardware
- Help Desk Support: End-user troubleshooting, technical assistance, and problem resolution ( RDP, ConnectWise, VNC, TeamViewer, Anydesk )
- Customer Support: Providing proactive, clear, and effective support to ensure client satisfaction
- Operating Systems Support: Expertise in supporting various operating systems (Windows, etc.)
- Software Support: Installation, configuration, and troubleshooting of software
- Project Management: Leading IT projects with a focus on customer and business requirements
- Office 365: Proficient in Office tools for collaboration and productivity
- Web Development: UX design, website optimization, and marketing
