SUMMARY:
Dynamic Help Desk System Administrator with over 5 years of experience in IT support and systems administration. Proficient in Microsoft Windows Server and M365, with strong expertise in cloud environments such as AWS and Azure. Successfully maintained the IT infrastructure for diverse clients while executing various migration projects. Adept at troubleshooting and delivering outstanding technical support, enabling efficient operations for previous employers. Committed to enhancing organizational efficiency and user satisfaction in technical environments.
WORK EXPERIENCE:
MSP (2023-2025)
Tier 3 Onsite Technical Support Representative
- Managed and maintained the IT infrastructure of multiple law firm clients, ensuring optimal performance and security.
- Delivered exceptional technical support to clients, addressing their IT requirements and resolving issues efficiently.
- Contributed to network and infrastructure projects, including seamless migrations to ensure minimal disruption.
- Demonstrated technical proficiency in Microsoft Windows Server and M365, enhancing service delivery and reliability.
- Leveraged knowledge of cloud-based and virtualized environments (AWS, Azure, VMware, Hyper-V) to provide robust solutions.
- Configured and deployed firewalls to fortify network security and protect client data.
Healthcare (2021-2022)
Systems/Cloud Engineer
- Executed daily system operations tasks to ensure system integrity and availability for optimal performance.
- Oversaw the implementation and monitoring of applications and servers, enhancing operational reliability.
- Reacted promptly to alarms to prevent client impact and mitigate performance degradation.
- Deployed virtual servers and maintained a testing environment to support development and testing activities.
- Provided tier III support and addressed service requests, contributing to high user satisfaction.
- Diagnosed and resolved Citrix-related issues, enhancing user experience and minimizing downtime.
Lockheed Martin (2021-2021)
Systems Administrator
- Supported a large and complex Linux-based computing environment, ensuring critical system uptime.
- Acted as a technical resource for internal departments and system users, streamlining communication and support.
- Analyzed, corrected, and resolved real-time issues, improving system reliability and user satisfaction.
- Maintained accurate and up-to-date documentation for backup systems, ensuring data integrity and recovery readiness.
- Engineered and provisioned multiple servers using VMware Workstation, enhancing computing capabilities.
EDUCATION:
- Associate Degree
SKILLS
- VMware
- UNIX Solaris
- LINUX Centos
- Azure
- DevOps
- Active Directory
- Patch Management
- Network Configuration
- Scripting (Bash, PowerShell)
- Citrix
- SQL Server
- Problem Solving
- Technical Support
- Customer Service
- Documentation
- Team Leadership
CERTIFICATE:
- Comptia A+
- Comptia Security +
- Comptia Cloud+
- CCNA (In progress)
