EDUCATION
- BS, Computer Information Systems
CERTIFICATIONS
- Microsoft Office 365 Certified: Modern Desktop Administrator Associate
- CompTIA A+
- CompTIA Network +
- Security+ Expected by 2025
EXPERIENCE
MSP (2017-Present)
Cyber Security Awareness Coordinator (2021 – Present)
- Coordination with clients to remediate security breaches, implementation of mitigation steps to prevent further breaches
- Design and implementation of conditional access policies for accessing company assets for clients including both onsite and remote users around the world
- Live presentation of cyber security training aimed at educating end users on identifying social engineering tactics, malicious URLs, malicious emails, and password policies
- Development, implementation, and enforcement of security policies and procedures for clients
- Use of 3rd party applications for continuing user education against online threats
Helpdesk Technician, Onsite Team Lead (2017 – Present)
- Administration of client 365 Tenant SharePoint sites, Intune, Exchange Admin Center, Security and Compliance Center, and onsite Active Directory
- Management and coordination of client onsite team to provide support and solution delivery
- Development, implementation, and enforcement of policies for both clients and neoRhino
- Documentation of client infrastructure, requirements, and potential obstacles
- Coordination with client vendors for contract specification and deployments
- Troubleshooting tier I and II tickets, including networking, workstations, storage, servers, and escalation for a variety of platforms
SKILLS & INTERESTS
- Soft Skills: Analytical Thinking, Communication, Customer Relations, Customer Training, Data Analytics, Detailed Documentation, Logistics Planning, Problem Solving, Security Risk Analyzation
- Technical Skills: 365 Exchange, 365 Security Center, 365 Identity, 365 SharePoint, Active Directory Administration, Aerohive Cloud, Bitdefender Cloud Portal, ConnectWise Automate, ConnectWise Manage, Extreme Cloud Administration, FreePBX, Hardware Troubleshooting, KnowBe4, Office 365 Suite, Software Troubleshooting, Wi-Fi Heat Mapping, Windows Operating System, Wireless Access Point Administration, Workstation Deployment
Interests
- Automation, Azure, Communication effectiveness, CCNA, Cloud, Cyber Security, Database Administration, Data Analytics, PowerShell, Programming (Familiarity with C, Java, Python), SOC, Team Coordination and Efficiency
