From the Frontlines to Firewalls / Rising MSP Rockstar

About

CAREER OBJECTIVE

  • As a System Administrator, I am responsible for overseeing the maintenance and security of my company intranets and computer systems. My duties include installing antivirus or malware protection software, responding to employee concerns, or drafting documents to help employees use computer systems, and coordinating with company leadership to determine new technologies that could enhance their company’s computer systems. I work directly with vendors and manage the budget to complete projects while managing a n IT team. I work in a corporate environment directly under my CIO and CEO. Work well individually or with a team/Able to apply experience and continuing education to my life. Fit well in a corporate environment. Able to be resistant and work through issues. Quick learner with all aspects of life and my job CompTIA A+ (4 years)/ CompTIA Network + (3 years)/ CompTIA CIOS (3 years)/ CompTIA Security+ (3 years)/ Microsoft 365 (10+ years)/ Microsoft Word/Linux

EXPERIENCE

MSP (2022-2024)
Support Engineer

  • Provided support for over 60 companies.
  • Administered Mimecast secure email system.
  • Worked with ConnectWise and Connect Automate software.
  • Maintained security for over 60 companies.
  • Trained personnel on best practices
  • Worked with companies to purchase new equipment.
  • Worked with companies to purchase new software.
  • Administered Crowd strike antivirus software.
  • Administered Duo for multi factor authentication.
  • Worked with AutoCad and Bluebeam software.
  • Wrote group policies for multiple companies.
  • Provided disaster recovery for over 60 companies.

Nonprofit (2017-Present)
Chief Technical Officer

  • Develop and execute a technology strategy aligned with the organization’s mission and goals, ensuring that technology supports the overall objectives of Vet2Vet Housing Inc.
  • Provide technical leadership and expertise to the organization, staying informed about emerging technologies and trends relevant to the nonprofit sector, and making recommendations for adopting new technologies or upgrading existing ones.
  • Manage and maintain the organization’s IT infrastructure, including servers, networks, hardware, and software. Ensuring that the infrastructure is secure, reliable, and scalable to meet the organization’s needs.
  • Collaborate with external vendors and partners to ensure effective delivery of technology services and solutions. Managing vendor relationships, negotiating contracts, and evaluating the performance of technology service providers.
  • Ensure compliance with applicable laws, regulations, and best practices related to technology and data management. Providing regular reports to the organization’s leadership and board of directors on technology-related initiatives, progress, and outcomes.

Real Estate (2019-2022)
Systems Administrator

  • Managed Microsoft 365 platform/Azure Active Directory.
  • Great written and verbal communication.
  • Migrated on premise servers to cloud servers.
  • Experience with Windows and Azure virtual machine deployment.
  • Coordinated project to upgrade on premises services to the cloud.
  • Managed all hardware and cloud services.
  • Managed a team of IT personnel.
  • Worked directly with Internet service providers and venders.
  • Created and managed Active Directory services.
  • Purchased and managed equipment for the company.
  • Built and managed six different state infrastructures.
  • Created rules with firewalls and BOVPN.
  • Worked with Azure connect for Hybrid environments.

College (2017-2019)
Field Service Technician

  • Planned, designed, and manage all LAN/WAN projects.
  • Coordinated integrated network operation efforts, IT planning, security.
  • Set up managed VoIP services.
  • Installed and configured Cisco switches to merge voice and Data network infrastructure.
  • Troubleshoot and manage network devices hardened the network.
  • Documented issues using a ticketing system.
  • Provided user training to more than 1000 personnel.
  • Implemented phishing simulation in corporate environment.
  • Provided password/email reset by utilizing multifactor authentication.
  • Maintain asset management.
  • Provided BYOD support, and management.
  • Instructed and help certify 50 personnel with CompTIA A+ certification.

U.S. Army (2006-2016)
Protective Service Agent

  • Provided interior and exterior protection to dignitaries in six countries.
  • Built an extravagant relationship with U.S Embassy personnel in multiple countries.
  • Supervised a large team while conducting counter surveillance and PST operations.
  • Arranged meetings for foreign and U.S dignitaries.

Army Armor School
Law Enforcement Officer, Jun 2011

  • Supervised over 150 personnel on search and seizure, apprehension technics, and deescalating hostile subjects.
  • Instructed 200 plus personnel on basic hand to hand combat.
  • Successfully trained and evaluated 200 plus people on problem solving capabilities while conducting professional law enforcement.
  • Ensured maintenance and accountability was maintained.
  • Technically and tactically proficient with both crew served and smalls arm weapons.
  • Operated nonlethal weapons proficiently., In Armor school we learned about all the military weapons to include small arms, and crew served weapons.
  • Assembly of the weapons and the proper actions to take after immediate and remedial action does not work.

Military Police Academy
Logistics Administrator, Aug 2006

  • Maintained over 400,000 of property resulting in no losses.
  • Developed a new system to distribute supplies to personnel locate around Europe., In the protective services course, you learn how to perform basic and advanced security of Us and foreign personnel.
  • Cardiopulmonary resuscitation course Present in the CPR course you leave how to perform the basic fundamentals to get an individual breathing again.
  • In military police academy we learned how to properly apprehend, handcuff, interrogate, investigate multiple crimes, and articulate our finds in writing.

EDUCATION

  • Associate Computer information systems

ADDITIONAL SKILLS 

  • Team player
  • Culturally Diverse
  • Leadership

CERTIFICATIONS

  • CompTIA A+ (4 years)
  • CompTIA Network + (3 years)
  • CompTIA CIOS (3 years)
  • CompTIA Security+ (3 years)
  • Microsoft 365 (10+ years)

 

  • Microsoft Server 2016
  • Microsoft Administrator

Location

Salary

$65,000

About the Company 

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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