WORK EXPERIENCE
MSP (2020-2025)
Help Desk Supervisor (2023-2025)
- In addition to my responsibilities as a Project Engineer, my promotion to Help Desk Supervisor included the following.
- Led a service desk team to ensure customer satisfaction
- Provided support for escalations when needed
- Handled technically demanding projects such as server migrations and Azure cloud environments
- Ensured client compliance with cybersecurity policies involving PCI and government liability
- Tracked ticket metrics and provided reports to CEO on a regular basis
Project Engineer / MSP Technician (2020-2023)
- Managed phone and email systems for 30+ clients
- Conducted security awareness training across 30+ clients regularly
- Managed a cloud server environment in Microsoft Azure for 4 separate clients of various sizes
- Handled new site onboarding for new offices, including integration to the existing network stack using Cisco Meraki devices
- Handled tickets and calls in a professional manner, with escalation if needed
- Provided both in-person and remote support to said clients
Tech School (2020-2020)
- Prepared lessons and taught students the basics of coding
EDUCATION
- Bachelor’s of Science – Computer Engineering Irvine, CA
CERTIFICATIONS, SKILLS & INTERESTS
- Certifications: CompTIA Network+, 3cx Basic Certification
- Technologies: Microsoft Azure, 3cx Telephony, Cisco Meraki Networking, Office 365 Admin, Google Admin
- Skills: Project Management, Client Relations, Teamwork, Problem Solving, Work Ethic
- Hobbies: Digital Art, Competitive Pokemon, Dungeons and Dragons
