Core Competencies
- Microsoft Azure
- Troubleshooting V
- Mware vSphere
- Firewall Configuration
- TCP/IP Networking
- Communication
- Windows Active Directory
- Network Security
- Technical Support
- Windows Server
- Hybrid Cloud Architecture
- Teamwork
System Administrator, Hybrid Cloud Infrastructure
Proactive and security-conscious IT professional with close to 3 years of experience managing enterprise environments across cloud and on-prem systems. Skilled in administering Windows Server, Active Directory, Azure services, VMware vSphere, and enterprise-grade firewalls. Familiar with Linux command-line environments, reinforced through personal home lab projects involving OPNsense firewalls, and Proxmox hypervisors. Experienced in configuring DNS/DHCP, segmenting networks with VLANs, and maintaining high system availability. Certified in Security+ and CCNA, with a track record of reliable infrastructure support, collaborative problem-solving, and clear technical documentation.
Professional Experience
MSP (2022-Present)
Professional Services Specialist 1
- Tier 1 Field Services Engineer October 2022 – August 2023
- Established secure Azure SQL Server connectivity using private endpoints and on-premises firewall integration for hybrid cloud environments
- Deployed and managed Microsoft Intune for remote endpoint provisioning, compliance policy enforcement, and device security across SMB clients
- Deployed and maintained Cisco firewall, switch and AP’s
- Configured DHCP and DNS within Windows Server
- Provided timely client communication on project timelines, with high customer satisfaction
- Managed Microsoft Active Directory environments to support centralized authentication and domain services
- Created technical documentation to streamline post-project support
- Integrated multi-vendor networking technologies including Cisco ASA, Broadcom SD-WAN, and Azure
- Configured virtual machines in VMware vSphere
- Thrived in a high-velocity MSP setting, managing concurrent tickets across multiple clients with varying infrastructure profiles
- Utilized ConnectWise for ticketing, time tracking, and client documentation
- Supported Microsoft 365 administration including mailbox creation, group management, and Teams troubleshooting
Healthcare (2021-2022)
Market Research Analyst
- Initiated phone calls to government and private sector employees to gather market information
- Compile assessment and tax data to build formal assessing reports in Microsoft Excel
- Analyzed and sorted data within Excel for easier interaction with other applications
Software company (2020-2020)
3D Printing Intern
- Used spreadsheets to share and manage data for more efficient manufacturing of products
- Explored the root causes, symptoms, and effects of problems by troubleshooting 3D printers
- Maintained and cared for 100+ 3D printers, enhanced and modified hardware to get more accurate products
Education & Certifications
- Cisco CCNA 200-301 Apr 2024
- CompTIA Security+ Feb 2023
- CompTIA A+ Aug 2022
- Bachelor of Arts in Economics
