Professional Summary
Systems Engineer and Behavioral Health Administrator with a B.S. in Industrial-Organizational Psychology and 10+ years of experience in IT infrastructure, cloud services, cybersecurity, and EHR systems. Skilled in Windows Server, Microsoft 365, PowerShell, and compliance-driven workflow optimization. Known for bridging technical and clinical operations to deliver secure, scalable solutions.
Key Skills
3CX | Acronis | Aruba | Axcient | Cisco | Cybersecurity| Exchange | EHR | Hyper-V | InTune | Microsoft 365 | Microsoft Entra ID | Microsoft Server | Microsoft SQL | PowerShell | Power BI | Project Management | Python | Replbit | SentinelOne | StorageCraft | SonicWall | Sophos | ThreatLocker | UniFi | VMWare | Zorus | KPI Track
Professional Experience
MSP (2021-Present)
IT Services Engineer Team Leader
- Deployed 100+ enterprise networks using SonicWall, UniFi, and segmented VLANs.
- Migrated 20+ servers (AD, DNS, SQL, iSCSI, Print, LOB Apps) to Windows Server 2022.
- Administered Microsoft 365, Entra ID, InTune, and security tools like SentinelOne and ThreatLocker.
- Automated workflows with PowerShell and supported backup environments using Acronis and Replbit.
- Managed 2500+ endpoints across 100+ clients; achieved 85%+ billable time on over 1200 tickets.
IT Company (2021-2024)
CTO (part-time)
- Engineered home automation systems using Cisco, UniFi, and IoT tech (AI assistants, mag locks, cameras).
- Created onboarding and technical training programs for clients; established a profitable operation within 3 months.
Another MSP (2020-2021)
Project Engineer
- Configured 50+ switches and 50+ Sophos XG firewalls, boosting client network security.
- Migrated AD, SQL, and business applications to Windows Server 2016 across 20+ clients.
- Deployed 10+ 3CX VoIP systems and managed disaster recovery for 90+ clients with Acronis.
- Supported VMware clusters and SQL environments for over 6000 users.
- LANConnect Systems Inc. (MSP), Foxborough, MA Systems Engineer II 10/2019 – 03/2020
- Deployed and maintained 3CX VoIP, DNS, and CloneZilla PXE imaging for 100+ devices.
- Oversaw StorageCraft backup systems and participated in the recruitment of technical staff.
- Provided Tier II support for 100+ SMBs with 3000+ users.
- Vodavi Technologies (MSP), Plymouth, MA Systems Engineer/Team Lead 12/2016 – 10/2019
- Designed and implemented 100+ Cisco firewalls, routers, and switches for Massachusetts school systems.
- Integrated Cisco Call Manager and Unity VoIP for multi-site businesses.
- Built internal Python tools to solve workflow issues; managed VMWare/Microsoft server deployments.
IT Company (2015-2016)
Technical Analyst
- Developed Linux-based automation tools and provided Tier I/II support for Savant smart home platforms.
Education
- S. Industrial-Organizational Psychology,
- A. Graphic Design
- S. Computer Science
