PROFESSIONAL SUMMARY
Computer enthusiast with 5 years of IT Experience who is looking to further his knowledge. I enjoy helping clients solve difficult problems and allowing them to keep their focus on their work. I have a drive to serve others and love being a part of team that enjoys learning.
WORK EXPERIENCE
MSP (2020-Present)
Project Engineer (2023- Present)
- Effectively communicated infrastructural changes to clients by serving as a Project Manager.
- Completed multiple email migrations from Gmail to Microsoft Exchange serving over 50+ clients.
- Managed Azure Active Directory migrations from traditional Active Directory environments.
- Performed Live Server migrations as well as full Server rebuilds when necessary.
- Managed a project to replace over 20+ printers in a single day utilizing Group Policy for driver installation and printer shares.
- Performed Network refreshes for 15+ clients including: Firewall, Network Switch, and Access Point replacements.
- Successfully managed and performed entire client office moves.
- Setup Domain Records in client’s Registrar including: DKIM, DMARC, MX, TXT.
Help Desk Technician II (2022 -2023)
- Utilized Active Directory to create security groups for users.
- Pushed out network shared folders using Group Policy
- Deployed VOIP equipment for clients to save costs from traditional phone systems.
- Served as an Office 365 Administrator for various clients.
- Setup Scan to Email and Scan to Folder for clients on multiple types of printers.
- Served as an escalation point for the Help Desk Technician I that was assigned to me.
Help Desk Technician I (2020 – 2022)
- Answered inbound calls and created tickets in our CRM tool.
- Provided Hardware support for clients: Upgrading storage, RAM Installations, and laptop battery replacements.
- Performed Operating System reinstalls, upgrades and updates.
ACADEMIC HISTORY
- Bachelor of Arts in Strategic Communications
SKILLS
- M365 Office Administration
- Hardware Replacement
- Active Directory
- Azure AD
- Networking
- Software and Data Migration
- Domain Hosting
