A senior level resource, having experience in all things web development, hosting and administration as well as IT Support, both utilizing the highest levels of customer service, technical troubleshooting, and experience to adjust to and learn the ever changing technologies necessary to help any organization succeed in their goals.
EXPERIENCE
MSP (2023-2025)
Senior System Administrator/ Engineer
- Assisted in the clean up of various configurations of over 2200+ assets through Connectwise Automate
- This included Remote Access Issues, Patching Schedules, Virus Scanning, etc.
- Improved response times and time to completion of client tickets by assisting other technicians
- After directly assisting technicians, documentation was created to help with similar future ticket resolutions.
- Improved Mobile Device Management for multiple clients
- Cleaned up extraneous devices and created profiles for future deployments
- Cleaned up process for decommissioning old/missing devices
Projects Support Specialist
- Implemented ImmyBot into RP Tech’s stack which facilitated 3rd party application patching as well as deployments of new PC’s
- Assisted in the transition of IT Documentation System (IT Glue) to Hudu
- Led the transition of BitDefender, Webroot, Emsisoft to SentinelOne using various scripts through both ConnectWise Automate and ImmyBot – this was facilitated by utilizing an offshore team
- Helped roll out Wazuh (SIEM) to over 2200+ clients.
- This included the deployment of a self-hosted server at Amazon as well as the deployment of the client
- software via ImmyBot
- Deployed Zabbix Server to Amazon and developed, utilizing RaspberryPi’s, Zabbix Proxies that could be used inside client’s networks to enhance the SIEM offering
- Utilizing Meraki’s API, developed localized backups of running configurations
- Deployed QNAP Q’Center to Amazon and configured all QNAP NAS devices to point it for proper centralized monitoring and reporting
Another MSP (2000 – 2023)
Web Designer / Web Developer / Web Programmer
- Designed, developed, and maintained over 25 websites (including 6 eCommerce sites and multiple municipalities) utilizing various web technologies.
- Consulted with multiple marketing companies in enhancing their clients’ sites with additional web programming. (From standard troubleshooting of common miss-configurations to adding custom programming)
- Re-Designed, based on market trends, multiple sites to be responsive and device independent.
- Converted multiple sites from antiquated code bases (Classic ASP) to newer web technologies (PHP5) to aid in maintenance and support.
Web Server Administrator
- Administered 8+ Web servers. (Windows IIS 2000-2019, Multiple Linux Distros – Most Recently [2023] Windows – 2019, Linux – AlamaLinux 8.7 / CloudLinux 8.7)
- Across 8+ Web servers, administered 125+ Websites.
- Maintained SSL Certificates, Cert Stores, AutoSSL, Let’s Encrypt, etc.
- Kept websites backed up / verified on / offsite (S3).
- Kept MSSQL, MySQL/MariaDB up to date and backed up/ verified on/offsite (S3).
IT Support Technician Level 1-3
- Orchestrated the deployment of ConnectWise Automate Client (RMM) ConnectWise ScreenConnect across 60+ clients with over 1800+ assets after moving away from previous RMM Tools (Zenith Infotech)
- Spearheaded the unattended automation of migrating client machines to the latest OS Version (7 – 8.1, 8.1 – 10, 10 – 11, etc.) utilizing the scripting (PowerShell) support of the RMM Tools (Connectwise Automate)
- Created, implemented, and maintained a repository of scripts (Powershell, VBS, Batch, etc.) for specific clients needs, which saved hours of hands on technicians time. (VPN Clients, ERP Software, Remote Printing, Custom Software, etc.)
- Modernized antiquated client documentation with the implementation of LionGard, which led to uncovering multiple opportunities to consult with clients to secure their properties further through various measures.
- Assisted with the implementation of Cisco Umbrella Policies for all roaming clients across managed assets.
- Helping multiple industries (Medical [HIPAA], Financial [FINRA], Municipalities [OPRA]) lock down their assets further.
- Assisted with the implementation of DUO (MFA) across all Server Assets (100+).
- Led the charge of working with CyberCNS (ConnectSecure), which led to the implementation of, and providing reports for clients. (HIPAA, FINRA).
- Providing vulnerability reports, and current assessments based on their weekly findings.
SKILLS
Web Design / Web Development / Web Programming:
- HTML
- CSS
- JavaScript (jQuery, jQueryUI, etc.)
- PHP5 (CodeIgniter)
- CMS’ (Joomla, Drupal, WordPress, ExpressionEngine, etc.)
- Classic ASP (Multiple IIS Integration)
- Net
- eCommerce – Magento, Shopify, Custom (VeriSign, PayPal)
- Database – ADODB, MSSQL, MySQL / MariaDB
- Adobe Photoshop, Illustrator, Fireworks
Web Server Hosting / On-Going Maintenance / Administration:
- BlueHost, NetworkSolutions, GoDaddy, RackSpace, IONOS, Vultr, etc.
- Microsoft Windows Server (2000-2022) (IIS5-10)
- Linux (Currently AlmaLinux / CloudLinux) (Apache, NGINX)
- Administration – WHM / cPanel / VMWare ESXi
- SSL Website Certs, Cert Stores, AutoSSL, Let’s Encrypt, etc.
- Database – ADODB, MSSQL, MySQL, MongoDB
- Backups – Amazon S3
- Search – Elasticsearch / Amazon OpenSearch
- Scripting (Batch, VBS, PowerShell, Bash, some Python etc.)
- Transactional Emails – SendGrid, MailGun (HIPAA), MailChimp, etc.
MSP / Agent Maintenance / Automation / Administration:
- ConnectWise Manage / ConnectWise Automate / ConnectWise ScreenConnect
- MSP ToolShed, ImmyBot (Automated PC Deployments, 3rd Party Application Patching)
- Liongard (Automated IT Documentation and Configuration Data)
- IT Glue
- Hudu
- Scripting (Batch, VBS, PowerShell, Bash, etc.)
- Office 365
- Cisco Umbrella DNS (Policy Configurations)
- Cisco DUO (MFA)
- Microsoft Intune
- IBM MaaS360
- Backups
- DATTO
- Acronis CyberCloud
- Veeam
- Barracuda
- QNAP
- Amazon S3
Endpoint Protection / Cyber Security:
- CyberCNS (now ConnectSecure) – Vulnerability Management
- Cisco DUO (MFA)
- Cisco Umbrella DNS (Laptops – Roaming Clients)
- Sophos MDR (integration with Sophos XG Firewalls, O365, Amazon, etc.)
- Bitdefender
- Webroot
- SentinelOne
- Wazuh (SIEM)
- Zabbix (SIEM)
Network Devices / Management:
- Meraki
- UniFi
- WatchGuard
- Sophos
- 3CX (Phone System)
- QNAP
- Auvik
- Zabbix
- Q’Center
