PROFESSIONAL SUMMARY
Senior System Administrator with 7+ years of experience in fast-paced MSP environments, specializing in advanced escalations, server administration, Azure Entra ID, Microsoft 365, Intune, networking, and security. Proven ability to design, maintain, and troubleshoot multi- tenant infrastructures while delivering exceptional client support. Strong background in deployments, migrations, system hardening, monitoring, and process optimization. Known for mentoring teams, improving operational efficiency, and enhancing customer satisfaction.
CORE SKILLS
- MSP Support & Multi-Tenant Environments
- Windows Server Administration
- Azure Entra ID / Azure AD
- Microsoft 365 Administration & Migrations
- Intune / MDM (AirWatch, JAMF)
- ConnectWise Manage / Automate
- Hyper-V / VMware
- SonicWall, Fortinet, Palo Alto (GlobalProtect)
- Networking: Switches, Firewalls, Wi-Fi
- Backup Solutions: Datto, Veeam, Azure/AWS
- Security: 2FA (Duo, Okta, O365), AV, Hardening
- Identity, Access, & Patch Management
- PowerShell / Automation
- Client Communication & Documentation
- Team Leadership & Mentorship
WORK EXPERIENCE
Mid-size MSP (2024-2025)
ITSM / System Administrator
- Handled Tier 3 escalations across servers, networks, cloud platforms, and security tools.
- Managed Windows Server, O365, Azure Entra ID, Citrix, and collaboration systems.
- Led deployments of servers, networking gear (switches, firewalls, Wi-Fi), and end-user devices.
- Improved ticket resolution times through automation, process refinement, and SOP creation.
- Managed identity and access, MFA, and security policies across enterprise environments.
- Oversaw patching, monitoring, and system hardening to ensure reliable performance.
- Directed IT asset lifecycle management and vendor coordination for field services.
- Executed major upgrades, rollouts, and system migrations with minimal downtime.
- Implemented print management solutions (PaperCut, Pharos) and strengthened secure printing.
MSP (2018-2024)
Service Desk Lead / Senior System Admin
- Managed advanced support escalations (Tier 2/Tier 3) for multi-client MSP environments.
- Supported Windows Server, AD/Entra ID, DNS/DHCP, GPO, Microsoft 365, and Intune.
- Led Exchange → Microsoft 365 migrations, mailbox cutovers, hybrid configurations.
- Migrated workloads to Azure & AWS, including optimization and security hardening.
- Deployed and administered firewalls (Fortinet, SonicWall, Cisco), switches, Wi-Fi, VPN.
- Managed backups (Datto, Veeam, Azure, Barracuda) and performed recovery operations.
- Oversaw security: 2FA (Okta, Duo, O365), endpoint protection (Symantec, Webroot).
- Chaired daily operations meetings and supported SOP development & workflow documentation.
- Delivered executive IT support and maintained strong client communication and reporting.
- Maintained ConnectWise (Tickets, Escalations, Code Red, Deployments, Onsite).
Data Analytics (2018-2018)
Service Desk Administrator
- Administered AD, Exchange, patching, and software deployments via ManageEngine and Desktop Central.
- Supported vSphere servers and managed user onboarding/offboarding.
- Performed technical support across Windows, macOS, Linux, mobile OS, and collaboration tools.
- Maintained IT asset inventory, conference room setups, and remote support tools.
IT Company (2015-2018)
Technician
- Samsung / Mosaic – Samsung Experience Consultant
EDUCATION
- Bachelor of Science – Computer Information Systems
LANGUAGES
- English – Native
- Ukrainian – Native
- Russian – Professional
