PROFESSIONAL SUMMARY
Engineering and Systems Administration Manager with 10 years’ experience modernizing infrastructure, leading technical teams, and improving IT operations. Skilled in cloud services, networking, server administration, endpoint management, information security, and end-user support. Strong focus on security, project execution, and delivering high-value results.
PROFESSIONAL EXPERIENCE
Managed Service Provider (Same as below) | Manager, Engineering and Systems Administration | Aug 2024 – Present
- Lead and mentor a team of senior technical professionals, promoting growth, accountability, and high performance.
- Oversee internal IT operations and manage information security initiatives to maintain a secure and efficient environment.
- Maintain key vendor and customer relationships to ensure operational alignment and service satisfaction.
- Provide operational oversight of the customer-facing service desk, ensuring timely resolution and quality support delivery.
- Plan, scope, and execute complex infrastructure, cloud, and systems projects from concept to completion.
- Support pre-sales engineering efforts by contributing technical expertise and assisting with solution design.
- Partner with leadership and cross-functional teams to advance strategic business goals and operational outcomes.
- Perform end-to-end administration and escalation management (L1-L3) for hybrid cloud, Windows server, and core network environments, ensuring maximum uptime and rapid resolution of complex technical issues.
- Design, build, and maintain critical infrastructure including Active Directory/Entra ID, virtualized servers, enterprise networking (firewalls, VLANs, routing), and cloud services (Azure/AWS).
- Drive daily technical operations through hands-on system maintenance, infrastructure patching, backup and disaster recovery management, and advanced hardware and software troubleshooting.
Managed Service Provider | Senior Systems Engineer/Systems Engineer | Sep 2022 – Aug 2024
- Designed, implemented, and maintained hybrid cloud and on-premises infrastructure solutions, improving system performance, reliability, and scalability.
- Served as primary escalation point for complex technical issues, troubleshooting across network, server, and endpoint environments to ensure timely resolution.
- Developed and enforced standardized documentation, best practices, and procedures to streamline operations and support future growth initiatives.
Global Manufacturing Company | Information Technology Security Engineer II | Feb 2022 – Aug 2022
- Deployed and managed CrowdStrike endpoint protection across a global user base, improving threat detection and response capabilities.
- Monitored, investigated, and responded to security incidents using Splunk and Palo Alto XSOAR, enhancing overall security posture.
- Collaborated with IT and engineering teams to implement security best practices, streamline workflows, and reduce organizational risk.
Managed Service Provider (Same as below) | Systems Engineer | Jul 2020 – Feb 2022
Managed Service Provider | Systems Engineer | Jan 2020 – Jul 2020
Managed Service Provider | Network and Systems Administrator | Oct 2018 – Nov 2019
Security Technology Company | Network and Systems Administration | Jun 2016 – Aug 2018
EDUCATION
Private University | 2015 – 2017
Bachelor of Arts (B.A.), Information Technologies
Private University | 2012 – 2014
Computer Science
AREAS OF EXPERTISE
- Cloud Technologies
- Network Administration
- Server Administration
- Endpoint Management
- SaaS Administration
- Information Security
- Firewall Administration
- Operations Leadership
- Sales Engineering
TECHNICAL PROFICIENCIES
Operating Systems: Windows Server (2008-2025), Windows 7/10/11, Linux (Ubuntu, Debian), MacOS
Virtualization & Hypervisors: VMware ESXi, vSphere, Hyper-V, Proxmox VE, XCP-ng, Nutanix
Hardware & Networking Devices: HPE, HP, Dell, Cisco, Ubiquiti, Meraki, Sophos, SonicWall, Netgate, OPNSense, Synology
Cloud Platforms: Azure, AWS, DigitalOcean, Vultr, Linode, Wasabi
Skills: System Administration, Server Administration, SAN Administration, vCenter, vSphere, Workstations, Network Administration, Firewall Administration, VPN Technologies, ZTNA, pfSense, Cloudflare, VoIP, Azure, Hybrid Cloud, AVD, Azure AD / Entra, Office 365, Exchange, Google Workspace, RDS, SentinelOne, ProofPoint, Avanan, Todyl, Backup Management, Disaster Recovery, Datto, Acronis, Software Deployment, Hardware Deployment, Patch Management, Vulnerability Remediation, Systems Analysis & Design, Project Planning, Project Management, Service / Help Desk, Technical Support, Desktop Support, Sales Engineering, AI
RMM Tools: NinjaOne RMM, Intune, Addigy, Jamf, ConnectWise Automate, Continuum
PSA / ITSM Tools: Jira Service Management (JSM), ServiceNow, Autotask, ConnectWise Manage
LICENSES & CERTIFICATIONS
ITIL® Foundation Certificate in IT Service Management | Apr 2018
IT Glue Certified Professional: Administrator Level 2 | Sep 2018
