EXECUTIVE SUMMARY
Results-driven IT Manager and operations leader with 10+ years of experience managing IT infrastructure, cloud environments, and service delivery operations. Proven expertise in Microsoft Azure, Active Directory, Identity & Access Management (IAM), and endpoint management (MDM/Intune). Skilled in ITIL-based service management, incident, change, and problem management, and SLA-driven support environments.
KEY ACHIEVEMENTS
- Scaled Structured Technology Solutions from a 2-person startup to a 6-person IT services team supporting 45+ clients.
- Helped grow annual revenue to $1M+ while maintaining high client retention and SLA
- Implemented ITIL-aligned service workflows improving response times.
- Led Azure, Microsoft 365, and SaaS initiatives.
- Developed endpoint and device lifecycle strategies.
PROFESSIONAL EXPERIENCE
MSP (2021-Present)
Vice President of Operations / IT Services
- Lead IT operations across 45+ environments ensuring SLA compliance and uptime.
- Manage Azure cloud infrastructure, governance, and security.
- Oversee Active Directory, Azure AD, IAM, MFA, and access policies.
- Direct network security including firewalls, VPNs, switching, and wireless.
- Administer Intune, MDM, and endpoint compliance.
- Manage SaaS including Microsoft 365 and backup solutions.
- Implement ITIL processes including incident and change management.
- Serve as escalation point for critical incidents.
- Advise clients on IT strategy and cybersecurity.
Telecom (2017-2021)
Founder & Executive Director
- Founded and led nonprofit technology initiatives.
- Managed partnerships with municipalities and schools.
- Oversaw operations, budgeting, and program delivery.
- Led marketing, branding, and outreach strategies.
- Developed strategic partnerships and stakeholder reporting.
School District (2015-2017)
Technology Systems Specialist
- Supported 1,800+ endpoint devices across 1:1 program.
- Managed device lifecycle and MDM platforms.
- Administered Active Directory and IAM functions.
- Provided service desk and ticketing support.
- Supported network infrastructure and troubleshooting.
IT Company (2013-2015)
Technology Service Professionals
- Managed NetApp enterprise storage solutions.
- Supported infrastructure including networking and virtualization.
- Delivered client-facing technical support.
- Maintained 100% customer satisfaction.
- Achieved strong on-call response performance.
CORE COMPETENCIES
- IT Infrastructure, Azure, Active Directory, IAM, Intune, MDM, Networking, SaaS, ITIL, Service Desk, Cybersecurity, Leadership
