PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
SKILLS
- Teamwork and Collaboration
- Vendor Management
- Network Administration
- Application Support
- Documentation Management
- User Support
EXPERIENCE
Office Equipment & Managed Service Provider | IT Manager | June 2020 – Current
- Provided helpdesk and networking support.
- Created and managed client base through ConnectWise Asio Portal.
- Managed Microsoft365 admin portal.
- Facilitated communication between IT team members to ensure smooth project execution.
- Configured and deployed operating systems, network and firewall appliances, and applications.
- Collaborated with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Coordinated with external vendors for procurement of equipment and services.
- Configured and setup print management software.
- Oversaw software and hardware installations, upgrades, and maintenance.
- Created purchase and supply orders through company database.
Retail Company | Sales Associate | January 2020 – March 2020
- Assisted customers with sales and service needs.
- Processed payments quickly to keep customer flow moving.
- Responsible for maintaining store inventory, layout and cleanliness
Regional University | Information Security Intern | September 2019 – December 2019
- Participated in cybersecurity training sessions and workshops to stay current on industry trends and developments.
- Responsible for handling support tickets in ServiceNow following documented procedures including but not limited to compromised accounts, privileged account creation, and phishing emails.
- Worked with privileged and local account creation in Active Directory.
Personal Care Services Company | Reservation Center Associate/Recruiter | June 2018 – September 2019
- Assumed responsibility for opening or closing duties as needed.
- Resolved customer complaints promptly and professionally.
- Managed appointments, cancellations, and rescheduling requests.
- Responsible for recruit calls and clerical work.
EDUCATION
Bachelor of Science (B.S.) – Information Technology May 2020
Regional University
LANGUAGE
Urdu Arabic
Advanced Conversational
