Strategic Information Technology Leader
Mastering System Administration, Cloud Integration and Operational Efficiency
- An accomplished IT leader with over 20 years of expertise in system administration, cloud migration, and infrastructure management.
- Driven complex projects from on-premises to cloud environments while ensuring minimal downtime and maximum security. Specialized in virtualization, backup solutions, and disaster recovery procedures across Windows and Linux platforms. Committed to delivering exceptional technical support through innovative problem-solving and collaborative team leadership.
Expertise:
- Cloud & Microsoft Technologies: Microsoft 365 – O365 – SharePoint – Intune – Exchange Online – Entra – AWS – Azure – Google Cloud – SaaS – IaaS – PaaS – Cloud Service Models – Cloud Infrastructure
- Virtualization & Infrastructure: VMware ESX/ESXi – vCenter Administration – VDI – Microsoft Hyper-V – Virtual Infrastructure Management – Enterprise Virtualization
- Systems & Server Administration: Windows and Linux Server Administration – Windows Server Environment – Linux Server Environment (Ubuntu/CentOS/Red Hat) – System Administration – Microsoft & 3rd Party Updates – Web Server Management – IIS Administration – Apache – File Services – Print Services – Mobile Device Management (MDM) for Mobile – Directory Services
- Database & Web Services: Microsoft SQL Server – Database Administration – Database Backup – Database Recovery – IIS – Apache Web Server Management – Web Services Management – Enterprise Database Management
- Network Infrastructure: DNS – DHCP – TCP/IP Protocol Suite – Active Directory Management – VPN Configuration – Firewall Configuration – Network Routing – Network Switching – Network Infrastructure Management – Enterprise Networking
- Security & Compliance: Enterprise Security – Antivirus Administration – Enterprise Anti-malware Solutions – Security Policy Implementation – Security Compliance – CJIS Compliance – HIPAA Compliance – Security Management – Enterprise Security Solutions
- Backup & Recovery: Enterprise Data Backup Solutions – Veeam – Acronis (Local/Cloud) – Avamar – Netvault – Disaster Recovery Planning – Database Backup & Recovery – Backup Administration – Recovery Processes
- Monitoring & Performance: Nagios – System Monitoring – System Performance – Performance Optimization – Performance Tuning Techniques – Performance Management – Enterprise Monitoring Solutions
- IT Service Management: ITIL Framework Knowledge – Project Management – Help Desk Support – Help Desk Leadership – Documentation and Reporting – Technical Documentation – Technical Reporting – Vendor Management – Staff Training – Mentorship – Service Delivery – IT Service Support
- Professional Skills: Strategic Problem-Solving – Team Collaboration – Communication Skills – Time Management – Customer Service Orientation – Attention to Detail – Leadership – Professional Development – Project Leadership
Executive Career Progression
MSP (2019-2025)
Senior System Administrator
- Spearheaded complete migration of on-premises Exchange servers to Office 365, substantially enhancing organization-wide collaboration capabilities and enabling seamless remote accessibility for all users.
- Executed strategic transition of legacy on-premises infrastructure to a comprehensive cloud-based environment utilizing
- Microsoft SharePoint, Intune, and Entra, establishing robust data security protocols and implementing streamlined file management systems.
- Orchestrated enterprise backup solutions across diverse media platforms, optimizing schedules and retention policies to guarantee consistent data integrity and continuous availability during critical operations.
- Implemented meticulous monthly update protocols for 85 enterprise servers and 600+ workstations, minimizing maintenance window downtime while maintaining critical security compliance standards.
- Delivered advanced Tier III technical resolution for complex escalated issues across multiple departments while concurrently evaluating and implementing innovative tools that significantly decreased ticket resolution time.
- Engineered and maintained a sophisticated VMware environment, continuously monitoring hardware resource pools and adjusting system requirements to optimize performance metrics.
- Deployed comprehensive Antivirus/Security software solutions across all enterprise systems, ensuring continuous protection against emerging threats while maintaining compliance with regulatory standards.
Municipality (2010-2019)
Director of Information Technology (2017 – 2019)
- Orchestrated comprehensive daily IT operations and led a high-performing team of technical specialists to exceed departmental objectives and operational benchmarks.
- Formulated and strategically managed a multi-million dollar annual technology budget while implementing rigorous vendor evaluation processes for mission-critical software and hardware acquisitions.
- Executed comprehensive security incident response following network breach, implementing enhanced disaster recovery protocols and establishing proactive system monitoring safeguards.
- Fostered productive cross-departmental relationships with county leadership to identify critical service enhancements and align technology initiatives with organizational priorities.
Senior System Administrator (2010-2017)
- Implemented and administered enterprise-grade AirWatch MDM solution, delivering secure mobile email capabilities and remote device management for county-wide workforce.
- Executed complex migration of 500 mailboxes from legacy Exchange 2003 to modern Exchange 2016 architecture, dramatically enhancing email reliability, security, and functional capabilities.
- Established a standardized enterprise backup framework utilizing Netvault technology, ensuring comprehensive data protection while eliminating resource allocation conflicts.
- Transformed physical server infrastructure to a virtualized VMware environment, delivering substantial cost reductions through hardware consolidation and decreased energy consumption.
- Architected and maintained mission-critical DNS/DHCP services supporting an expansive Active Directory environment, enhancing network scalability while eliminating and addressing conflicts.
Bank Software (2008-2010)
Support Technician
- Administered and maintained enterprise Exchange server infrastructure while delivering comprehensive technical support to over 100 professionals across multiple departments.
- Executed critical Active Directory maintenance operations and successfully implemented complex SQL database applications to enhance organizational efficiency and data management capabilities.
Department Store (2001-2008)
IT Support Technician
- Architected and maintained mission-critical LAN/WAN infrastructure systems, ensuring exceptional network reliability, security, and operational efficiency across multiple business units.
- Developed comprehensive data backup strategies and implemented streamlined supply chain management processes, resulting in optimized operational workflows and enhanced resource utilization.
