Work Experience
MSP (2019-Present)
System Administrator
- Improved the efficiency and cost of IT services across a network of over 50 public charter schools in an MSP environment.
- Developed automation scripts that were implemented for use with ticketing system, reports, and notifications.
- Oversaw the ticketing system, streamlining task assignment to field technicians and enhancing issue resolution times.
- Coordinated meetings with educational staff to discuss improvement plans and deliver critical updates and SLAs, fostering strong relationships and ongoing engagement.
- Ensured server and network infrastructure monitoring/logging using Azure Monitor, identifying opportunities for improvements in configuration.
- Directed cloud security measures in alignment with company standards using Microsoft
- Azure, reinforcing the security posture of the organization.
- Validated and implemented backup solutions, securing academic network accounts and data with identity and access management through Microsoft 365
Manufacturing Company (2014-2019)
IT Support Technician
- Contributed to positive user feedback for over 40 users in office and warehouse workspaces.
- Innovated front-end solutions that elevated the quality of the UI experience.
- Enhanced back-end services by establishing connections to SQL servers, improving data management and access.
- Managed collaborative efforts with team members to accurately determine user needs, driving the development of effective solutions.
- Resolved system errors, minimizing downtime and maintaining high productivity.
- Conducted system performance analyses, recommending changes that improved functionality.
- Maintained documentation of changes and reports, ensuring knowledge transfer and continuity within the team.
Education
- Bachelor of Science in Computer Engineering
Skills
- Cloud & Infrastructure: AWS, Azure, Microsoft 365, Terraform, VMWare, Windows Server 2022
- Programming & Development: C++, C#, Java, JavaScript, Node.js, Python, R, React, Ruby, Typescript
- DevOps & Automation: Ansible, Chef, Docker, Kubernates, Packer, Puppet, Salt
- Networking & Security: Active Directory, Cisco Meraki, CrowdStrike
- Database & APIs: MySQL, Postman, REST, SQL
- Enterprise Systems: NetSuite, Sage X3, SharePoint
