PROFESSIONAL SUMMARY
- An information technology leader with over twenty plus years of experience looking for a management opportunity. A professional with extensive knowledge of business technology working with support companies and managed service providers. A team leader with cultivated customer service skills ensuring companies keep their vital computer infrastructure running and growing with their changing needs. While excelling at Tier 1,2, and 3 onsite and remote support for servers, workstations, laptops, network devices and mobile phones, customer satisfaction is always paramount. Managing teams and processes with a focus on customer service and technical efficiency.
WORK HISTORY
MSP (2020-2024)
Technical Lead
- Supervised team members in both technical skills and soft skills, fostering a culture of continuous learning and professional development.
- Established strong relationships with clients through excellent communication skills and timely issue resolution.
- Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
- 3rd Tier Technical Escalation for over 100 clients and 3500 endpoints.
Large Doctor’s Office (2017-2020)
Systems Engineer
- Administered and engineered network and systems for data center environment.
- Migrated emails from acquired medical practices to email system.
- Administered Sharepoint and Online Exchange for the company Office 365 tenant.
MSP (2015-2016)
Network Administrator
- While helping to manage services for over a hundred customers, brought in opportunities, clients and projects to help increase business
- Assisted managers with management tasks to increase efficiency.
Mid-size MSP (2014-2014)
Network Consultant
- While managing over 10 clients on a full-time basis, took over larger engineering projects from engineers to make the process more efficient and cost effective
SKILLS
- AWS General Administration
- Azure General Knowledge for Design
- Apple Desktop and Laptop Products
- Managed Switches and Firewalls
- Ticketing systems
- iPhones and Android devices
- Microsoft Office 365 – Exchange Online, Sharepoint
- Administration, Endpoint Manager/Intune, Defender
- Microsoft Windows 11 and 10
- Team Management
PROFESSIONAL HIGHLIGHTS
- Microsoft Certifications – Microsoft Hyper-V and Office 365
- Served industries including professional services, construction, retail, medical, restaurants, education, and healthcare.
- Managed technical teams in security and services.
- Worked on a team that migrated all infrastructure resources from one datacenter to another.
EDUCATION
- Bachelor of Arts, Theatre
- Cum Laude Honors
