SUMMARY
Operations leader with 8+ years driving service delivery, process maturity, and team development. Proven track record building scalable processes that produce measurable results. Experienced in managing multi-disciplinary teams. In-depth knowledge of cybersecurity operations, including EDR, MFA, email security, and identity management. CISSP-certified.
EXPERIENCE
Managed Service Provider (Promotion, same MSP as below) | VP of Operations / Fractional CIO | December 2023 – Present
- Planned and executed simultaneous cloud migrations for dozens of clients and hundreds of servers, ensuring zero unscheduled downtime via extensive planning and testing.
- Managed a multi-discipline team spanning consulting, centralized services, and service desk – responsible for scheduling, performance coaching, and ongoing upskilling of technical staff.
- Serve as the final point of escalation for complex technical issues across all client accounts, assuming ultimate ownership of any unresolved problem and driving it through to resolution.
- Collaborate with compliance teams and auditors to validate alignment with PCI DSS, reducing audit friction and enhancing security assurance for clients.
- Owned client-facing project delivery from scoping through completion, working directly with stakeholders to ensure outcomes met both client expectations and organizational objectives.
- Managed vendor relationships with Pax8, Veeam, Juniper, Ingram Micro, CDW, and NVIDIA, negotiating procurement, coordinating support escalations, and maintaining partner program compliance.
Managed Service Provider (Promotion, same MSP as below) | Lead Systems Administrator | Aug 2021 – Dec 2023
- Developed and implemented a full-service desk runbook standardizing ticket handling, escalation paths, and resolution workflows – resulting in CSAT scores reaching 99.99% and SLA compliance at 100%.
- Formalized a security-first global patch management strategy and vulnerability mitigation process, decreasing exposure windows and aligning change management with ISO 27001 standards.
- Architected, deployed, and administered a VMware Horizon VDI (Virtual Desktop Infrastructure) environment, fully backed by NVIDIA GPU acceleration for high fidelity CAD and compute capabilities.
- Engineered secure, internet-accessible VDI access with full network stack configuration, including firewall rules, NAT, and TLS encryption. Addressed scalable management of users by Implementing user-based access controls, micro-segmentation, and policy enforcement.
- Designed and managed high-performance intercloud networking solutions using the following technologies to allow for near infinite scalability in a multi-tenant environment: VXLAN, iBGP, eBGP, and EVPN.
Managed Service Provider | Systems Administrator II | Apr 2019 – Aug 2021
- Managed cloud infrastructure and security operations for multi-cloud platforms (Azure, AWS, Office 365), deploying automation for patching, incident detection, and resource control with a strong focus on compliance.
- Developed and maintained automated alerts and response workflows for potential security incidents, bolstering the organization’s incident response maturity.
- Administered disaster recovery environments and routine failover testing, ensuring alignment with business continuity requirements and PCI DSS controls.
- Managed a VMware-powered multi-tenant private cloud environment hosting data and processes for dozens of client companies, ensuring that SLA and availability promises were always met.
SKILLS
- AI and Emerging Security: NIST AI RMF, ISO 42001, AI-SPM
- Cybersecurity Frameworks: ISO 27001, PCI DSS, NIST CSF 2.0, CIS, Cyber Kill Chain, MITRE ATT&CK
- Security Architecture & Strategy
- Disaster Recovery & Business Continuity Planning
- Cloud Platforms: AWS, Azure, VMware, Office 365
- SIEM, MDR, Threat Detection & Mitigation
- Vulnerability Management & Patch Automation
- Risk Management & Compliance Readiness
- Team Leadership & Stakeholder Engagement
- Machine Learning & AI Engineering: Reinforcement learning (DreamerV3, model-based RL), MuJoCo simulation, reward design, world-model instrumentation, Python
- Cloud: AWS, Azure, VMware, Office 365 / Microsoft 365
- Security operations: SIEM, MDR, threat detection, vulnerability management
- Networking: VXLAN, iBGP, eBGP, EVPN, ZTNA, firewall policy, TLS/PKI
CERTIFICATIONS
- Cybersecurity Exam Development Volunteer
- CISSP – Certified Information Systems Security Professional
- Python for Cybersecurity
- Microsoft MS-100 – Microsoft 365 Identity and Services
- Microsoft MCSA – Microsoft Certified Solutions Associate
- Microsoft MCP – Microsoft Certified Professional
