Summary
Committed to expanding a career that utilizes network engineering and IT generalist skills supported with practical work application. Seeking a position to advance my education balanced with an opportunity for a long-term professional engagement. Detail oriented, learns and adapts to new technology quickly, and collaborates effectively with co-workers. Takes initiative by applying a proactive approach to industry developments(security/IEEE/ISPs), personal development and customer needs.
Skills & Technologies
- Problem Solving & Root Cause Analysis Office 365, Win 10/11 Customer Service
- Knowledge management/documentation Active Directory & Group Policy Project Leadership
- Cabling & Network Infrastructure User education ServiceNow & AutoTask
Work History
MSP (2021-Present)
Deskside Support Level 2
- Supporting Toyota Motors North America HQ. Enterprise scale deployment and asset management of PCs/mobile devices using SCCM and MDM via Intune to continent-wide end users.
- Transformed institutional knowledge to documented form for improved knowledge transfer to other support levels while maintaining team-leading production numbers.
- Data preservation and recovery for legal and troubleshooting purposes.
- Support of large-scale special events, executive needs, and vendors on the fly with new equipment, a changing environment, and with a wide away of priorities and timelines.
MSP Auto industry focus (2015-2021)
Field Service Professional
- Grew from desktop support by demonstrating ability to exceed and predict needs. Promoted from Desktop Support to Field Engineer to Field Service Pro.
- Onsite and remote project management and leadership. Implemented multiple > 400 seat top to bottom Ethernet, WAN, WLAN, and workstation deployments, often achieved in tight post-construction windows. Upgraded customer collaboration systems to multiple medium scale Cisco telepresence/VOIP installations. Supervised remote techs daily and on projects.
- Lead pre-sales surveys to improve customer hardware standards and contract value proposition.
- Focused on strong customer service & relationships for pro-active and rapid issue resolution. Achieved consistently high customer survey scores.
MSP in Denton (2011-2015)
Field Service Coordinator
- Expanded duties by demonstrating aptitude and flexibility both with customer and internal needs. Implemented multiple Ethernet and WLAN network deployments, resolved customer problems and collaborated with remote engineers.
- Excelled at this position concurrently with jobs at Dinerstein Companies in Denton, TX as Site Tech (’07/2013 – ’11/2013) and as a CVS photo tech. Oversaw the apartment complex’s computer, data and technical needs while being on-call for both companies.
