Experience
MSP (2023-Present)
Help Desk Technician
- Providing end user support
- Manage O365 user administration
- Network troubleshooting
- Azure/Entra User Management
- Providing Windows 10/11 Support
- N-Central remote support
- ConnectWise Manage ticketing
- Hardware troubleshooting
- Add/Remove users in ADUC on Domain Controllers for On-Prem
- Windows Server 2008, 2012, 2016
- MacOS support
Small MSP (2021-2023)
Technician, Level II Support / Jr Admin
- Management of end-users for on-premises and remote support.
- RMM tools including Atera, Datto, ConnectWise.
- Backup of data on local drives, NAS devices, and cloud such as Egnyte.
- Configuring and managing Ubiquiti APs and UniFi Cloud Keys.
- Sophos Intercept Advanced X, Sophos routers and anti-virus, MDR, EDR and XDR.
- Xerox/network printer configuration including firmware, SMTP, DHCP/static IP assignment, driver
- Fully setup offices from start to finish, establishing incoming internet, prepping firewall/routers, PCs,
- switches, cabling, VoIP phones, faxing to network drive and for 8×8.
- Responsible for running elementary school’s IT including all teachers’ and administration’s PCs and
- server domain accounts, over 200 students’ Chromebooks, wireless APs/Fios, security cameras.
Proficiencies:
- DNS/DCHP/static IP configuration.
- Access to external/network drives via mapping and SMB shares.
- Can setup and configure switches, routers, NAS devices, cloud storage.
- Running domains on Google Workspace, Microsoft Exchange.
- Hands-on experience running, terminating, crimping, toning and certifying cables in schools, office
- spaces, churches and doctors’ offices.
- Repairs on incoming PCs in need of hardware/memory upgrades, cloning of hard drives and SSDs,
- installation and data restoration.
- Access to any licensed software including O365, Adobe products, tax software, EHR software.
- Windows 7,8,10,11, MacOS.
- Diagnosing network feedback loops with DHCP/IP
- Has experience in managing VoIP phones for clients via TPx and 8×8.
- Documentation software including Hudu, SI Portal.
- Smartboard configuration for student/teacher collaboration.
Education
- M. Contemporary Writing and Production
Certifications:
- AZ-900
Skills:
- Excellent customer service
- Quick to learn new skills
- Cisco/Meraki
- N-Able
