QUALIFICATIONS SUMMARY
Results-driven Systems Engineer with expertise in designing and optimizing IT infrastructures, including disaster recovery, cybersecurity, and cloud/on-premise system management. Proven ability to lead high-level initiatives, mentor teams, and align technology solutions with business objectives. Skilled in large-scale migrations, ensuring high availability, and strengthening security postures to minimize risk and maximize efficiency.
TECHNICAL PROFICIENCIES
Disaster Recovery and Business Continuity, Cloud and On-Premise System Management, Cybersecurity Threat Mitigation, Large-Scale System Migrations, Technical Leadership and Mentorship, Vendor Collaboration and Hardware Specification, User and Group Policy Management, Backup and Recovery Solutions, Network and Systems Troubleshooting
EDUCATIONAL BACKGROUND
- BA in Economics Minor, Business Foundations Certificate
- AWS Solutions Architect Associate
PROFESSIONAL EXPERIENCE
MSP (2022-Present)
Systems Engineer
- Acted as the highest point of escalation for the support team, providing advanced technical guidance, training, and mentorship to enhance team capabilities.
- Designed and implemented customized disaster recovery solutions, ensuring high availability, data retention, and business continuity for customers.
- Served as a trusted advisor to customers, analyzing their needs and recommending tailored products and services to align with business objectives.
- Collaborated with sales and account managers to onboard new customers, including hardware specification, configuration, and implementation, while managing expectations.
- Responded to and mitigated internal and external cyber-attacks, restoring services and developing actionable plans to strengthen security postures.
Network Technician, January 2022 – January 2024
- Spearheaded the development of tailored plans to optimize cost efficiency, security, and performance standards for new customers.
- Configured, deployed, and managed diverse network equipment, including firewalls, switches, and access points, with on-site troubleshooting as needed.
- Managed thousands of users across 30+ companies, efficiently handling a queue of up to 200 active tickets while adhering to SLAs.
- Executed onboarding, offboarding, group policy implementation, and device deployment to ensure seamless user experiences.
- Responded swiftly to troubleshoot complex networking issues, minimizing disruptions to business operations.
TECHNICAL SKILLS
- SQL, Microsoft 0365 Admin Suite, Azure, VMware, Veeam, Sharepoint Administration, Active Directory
