Strengths
Network Operations, Systems Administration, Desktop Support, Network Design & Implementation, Project Management,t Mobile voice, data & email solutions
Education / Certification:
- BS Computer Science Math minor
- 2007 CompTia A+ Certified Computer Technician
- 2008 Cisco Certified Network Associate (CCNA)
Experience:
MSP (2010-2025)
IT Manager/ Escalation Engineer
- Responsible for overseeing all functions of the NOC – Monitor and manage backups and backup storage devices, firewalls, RMM (Remote Monitoring and Management) platform, VMware vCenter environment, data center infrastructure and patch management system
- Managed N-able N-Central RMM and ConnectWise Manage & Sell platforms
- Performed restores of clients’ server data
- Created & managed VPN connections (IKE site-to-site tunnels, L2TP/IPSec client VPN) across multiple platforms, including Sonicwall, Meraki, Ubiquiti, Fortinet
- Configured NAT and firewall rules for public servers hosted in the data center and on clients’ networks
- Created, hosted and managed virtual infrastructure for clients – Active Directory, Exchange, SQL, File Servers
- Performed server and workstation migrations – P2P, P2V, V2V
- Designed, procured and implemented new small office IT infrastructure build-outs – designed network, installed low voltage cabling (Ethernet, coaxial, speaker, HDMI), installed racks, patch panels, switches, firewalls, wireless access points, mount TVs, speakers, security cameras and workstations
- Provided desktop support for clients
Verizon (2005-2009)
Technical Support Coordinator II
- Created a positive and productive customer experience by mixing a combination of technical expertise, clear communication and built a positive rapport with each customer
- Utilized production systems ACSS, MTAS and Remedy to support wireless data & voice devices on nationwide CDMA 1XEVDO / 1XRTT WWAN
- Provided basic Windows & Mac OS desktop support for mobile broadband, mobile office and music synchronization-based services
School District (2004-2005)
Substitute Teacher
- Provided long term substitute teaching services for six weeks teaching a computer multimedia course for tenth through twelfth grade students
- Provided expertise in Adobe Photoshop & Flash, presented lessons, administered disciplinary procedures and exams, provided classroom leadership
- Taught junior high & high school students in biology, computer science and math classes
United States Marine Corps – Avionics Technician / Training
- Performed troubleshooting, repair, inspection and ordered parts for air-to-ground missile guidance control, flight control, radar jamming and navigation systems in military aircraft
- Organized & implemented tool inventory & control procedures
- Performed repair & periodic maintenance of diagnostic systems & equipment
- Coordinated physical training programs for weight control Marines
- Provided support for and coordinated Marine Corps Institute distance education program and professional development NCO & SNCO schools
Awards & Recognition
- United States Marine Corps: Awarded Navy Achievement Medal
- United States Marine Corps: Awarded Most Improved Recruit
