Professional Summary
Experienced Technology Director and Network/System Administrator with a decade of expertise in efficiently resolving technical issues to maintain seamless operations. Proven track record in enhancing company-wide technology performance metrics and ensuring business objectives are met through collaboration with staff and external stakeholders.
Technical Skills
- Network and Firewall Administration (Cisco, Meraki, HP, pfSense and Ubiquiti), Business Continuity and Disaster Recovery Planning, VoIP,
- Systems Administrator (Google, Entra and Active Directory), Video Surveillance (Axis, Unifi and Salient), Virtualization, Backup Management,
- MDM (JAMF Pro), Linux, Unix, and Windows Administration/Support
Professional Experience
MSP (2021-Present)
Technology Lead, Network/Systems Engineer
- Lead the Technology Department for Keene Independent School District, overseeing four staff members and various clients, managing a $1 millionnbudget, and driving technology strategy, implementation, and maintenance
- Serving on the Leadership team allows me to contribute to strategic decision-making, impacting 4 schools and over 1100 students and 200 staff
- Developed and implemented district-wide Disaster Recovery and Business Continuity Plans, ensuring operational resilience
- Enhanced emergency response efficiency by collaborating with district leadership to implement a multi-channel alert system, including visual alerts, panic buttons, audible notifications, and mobile app-based notifications for all district employees
Another MSP (2016-2021)
Lead Systems Engineer
- Managed Active Directory and Exchange environments, on premise and cloud, ensuring seamless user access and communication
- Administered network infrastructure, including installation, configuration, and troubleshooting of Windows servers, enhancing reliability and performance
- Led deployment and migration of Windows 7 and 10 desktops and laptops, facilitating smooth transitions for new and existing users
- Oversaw virtualization platforms such as VMware ESX and Hyper-V, optimizing resource utilization and system scalability
- Developed HIPAA compliance training, creating materials and conducting presentations to ensure workplace adherence to regulatory standards
AT&T (2015-2016)
Retail Sales Consultant and On Site Technical Expert
- Provided technical support and troubleshooting for customer devices, assisting with upgrades and resolving issues to enhance user experience
- Delivered excellent customer service, handling billing inquiries, promoting products, and ensuring high customer retention and satisfaction
- Continued professional development through AT&T University, focusing on networking to improve technical expertise and service quality
Restaurant (2005-2015)
Banquet Server / Corporate Trainer
- Led training and development as a Corporate Trainer, opening a new restaurant location and training staff to ensure operational success
- Provided exceptional service for large events, coordinating with management and guests to deliver a seamless experience
- Assisted with technology support, troubleshooting networking and A/V issues for banquet guests and internal operations.
- Employee of the Year – 2012
Certifications and Continuing Education
- CJIS Security and Privacy Information 2021, 2022, 2023 and 2024
- Axis Certified Professional 2023
- Network+ (CompTIA) 2017 – 2018
- MCSA – Windows 10 (Microsoft) 2016 – 2017
- A+ (CompTIA) 2015 – 2016
- Progress towards: ITIL (Information Technology Infrastructure Library) 2024 – 2025
- Progress towards: Security+ (CompTIA) 2022 – 2023
- Progress towards: MCSE – Windows Server 2016 (Microsoft) 2017 – 2018
