IT Operations Manager/ Systems Engineer
- Motivated, adaptive, dedicated, IT professional seeking career advancing employment opportunity in system engineering and support, while also capable of operations and project management/coordination. A quick learner and critical thinker, who flourishes in diverse environments, can manage multiple clients and their specific needs.
EDUCATION:
- Bachelor of Arts in Architecture
SELECTED EXPERIENCE:
MSP (2011-2024)
IT Operations Manager/Systems Engineer
- Company personnel oversight and project coordination; company policy creation.
- Project scheduling, manpower allocation and coordination with clients and superiors.
- HIPAA certification obtained for self and employer company
- Company Co-location physical components and cage maintenance
- Internal and client VMware physical hosts installation, configuration and maintenance; VSphere configuration and maintenance; VMware backup implementation and maintenance (Veeam)
- Responsible for the maintenance of multiple client networks and infrastructure, their documentation, project coordination/implementation and end user/internal IT support. Client array was diverse, spanning medical/dental organizations, manufacturing, Internet publishers, spa salons, small/individual businesses, etc.
- Designed and implemented a dental software solution, both front and back end, spanning 12 separate offices throughout Chicagoland, including central SQL database server, 8 remote application and 8 NAS servers, 100 end user workstations, with relevant digital X-ray sensors and 3 standalone X-rays. Helpdesk and end user support for the entire organization, including PBX installation, configuration and maintenance.
- Network diagrams documentation and penetration tests performed for various clients.
- VOIP call flow diagrams, VOIP system installation (3CX, Mitel), conversions and maintenance for multiple clients.
- On-premises exchange to Office 365 migrations performed for various clients through Skykick migration utility and backup.
- Dropsuite cloud Office 365 backup implementation and maintenance for multiple clients.
- CRM integration with various applications, such as O365, VOIP systems, etc.
- Datto RMM maintenance of all client servers and workstations; automated updates and patches
Architects (2002-2011)
Systems Administrator/ Project Architect
- Network design and maintenance; all end user support
- Application server deployed for AutoCAD and custom accounting software
SKILLS:
- Excellent verbal and written communication skills
- Graphic/ visual presentation and communication skills.
- Fluent in German, Russian and Bulgarian.
