Work Experience
MSP (2024-Present)
Support Technician Tier 2
- Everything from Tier 1 role
- Provide the next point of escalation for Tier 1 issues
- Assist and guide Tier 1 technicians
- Incident Response
- Assist with training new technicians
- Configure Meraki Firewall, Switch, Router, Access Point devices
Support Technician Tier 1
- Manage Windows servers utilizing DHCP, DNS, and Active Directory, including user accounts, groups, devices, and security configurations.
- File Storage Systems Administration: Sharepoint Online, Microsoft One Drive, Windows File Shares, Egnyte
- RMM Management: Utilize NinjaOne for end user support, run updates remotely with scripts
- Provide onsite support for networking connectivity issues
- Deploy Printers using Group Policy
- Develop technical documentation for internal use, detailing troubleshooting steps and resolutions for various tasks.
- Document new programs, domains, admin accounts, and other critical business information.
- Provide service to clients and customers in a timely and respectful manner with good communication
Small MSP (2019-2024)
Systems Administrator
- Build and manage Windows servers utilizing DHCP, DNS, and Active Directory, including user accounts, groups, devices, and security configurations.
- Design and implement Microsoft 365 tenants, encompassing user creation, mailbox management, domain administration, licensing, Teams, Exchange, Defender, Azure AD (now Entra ID), and other services.
- Configure and maintain SharePoint Online sites for clients, including landing pages and cloud file systems.
- Manage VoIP phone tenants within PBXware, creating call flows, extensions, ring groups, IVRs, reports, and voicemail systems.
- Establish and oversee Google Workspace tenants, including email, chat, Drive, accounts, and spam filtering.
- Implement and administer IBM MaaS360 for client device management, encompassing Apple IDs and managed devices.
- Support and manage virtual servers using windows Hyper-V
- Develop easy to use Inventory database for clients with Microsoft Access
- Develop technical documentation for internal use, detail troubleshooting steps and resolutions for various tasks.
- Document new programs, domains, admin accounts, and other critical business information.
- Provide service to clients and customers in a timely and respectful manner with good communication
Professional Skills
Spam Filtering (Cloud)
- Google Workspace
Design & Prototyping
- Figma
- Adobe XD
Domain Management
- GoDaddy
- Network Solutions
Documentation & Technical Writing
- IT Glue
- Obsidian
Remote Monitoring & Management
- SolarWinds
- NinjaOne
Device Management
- IBM MaaS360
- Microsoft Intune
- Apple Business Manager
Scripting
- PowerShell
- Python
Virtual Machines & Containers
- Hyper-V
- VirtualBox
- Docker
Operating System Expertise
- Windows
- macOS
- Android
Network Monitoring
- Meraki Dashboard
- SonicWall
Education
- Bachelors of Science in Cyber Security and Information Assurance Projected
- Associates of Science in Information Systems Security
Certifications
- CompTIA Network+ Certification Obtained December 2024
- CompTIA A+ Certification Obtained August 2024
- CompTIA Security+ Certification Obtained March 2025
- UX Design Certification Obtained October 2023
- PeopleCert ITILv4 Certification Obtained May 2025
- ISC2 SSCP Certification Obtained November 2025
