L2 MSP Engineer / MCSE- Certified

Experience

Toyota (2022-Present)
Onsite Analyst/Engineer

Manage a customer’s IT infrastructure and/or end-user systems using RMM, Symantec Altiris and InTune Endpoint Management.
Manage O365 cloud for managing users in Active Directory and Azure.
Manage Inventory for Compliance/Audit.
Create functional specifications and procedures for LAN/WAN network-based management.
Interact with vendors and escalate to vendor support when necessary for a resolution.
Manage computers, peripherals, and RingCentral Softphone.
Provide technical support to internal clients for computer and network troubleshooting.
Work effectively with teams and assist other team members in resolving issues in a timely manner.
Interact with internal customers in a professional manner to provide world class customer service.
Maintain documented IT processes.

MSP (2017-2022)
IT Engineer

Manage a customer’s IT infrastructure and/or end-user systems using RMM tools.
Focus on the remote management and monitoring (RMM) of servers and networks.
Managed all aspects of systems integration group including architectural design and post-sales support.
Wrote functional specifications and procedures for LAN/WAN network based management.
Handled various customer/user requests regarding computer problems via phone calls, e-email, and Teams chat.
Installed and configured Windows Servers 2008, 2008 R2 and 2012 using the initial Configuration Task and Server Manager.
Worked with Company Vendors for SW/HW problem resolution.
Managed user accounts and user access on Windows systems and Mac OS X.
Worked and build solid relationship with customers.

MSP in LA (2005-2017)
Senior IT Consultant/Network Engineer

Communicate with customers needs and advise with their networking implementation process.
Configure and support clients with Microsoft Windows desktops, servers, and internet connectivity.
Managed all aspects of systems integration group including architectural design and post-sales support.
Wrote functional specifications and procedures for LAN/WAN network based management.

IT Company (2004-2005)
Senior LANDesk Consultant/Engineer

Assume Team Lead role during an engagement. Responsible for overseeing the delivery of the project.
Responsible for adhering to deliverable timeframes, preparing detail oriented documentation, maintaining strong client relationships, and designing and implementing Desktop Management/Helpdesk Call
Center processes and methodologies.
Responsible for Daily Network Active Directory operations for all NetworkD locations and around the globe.
Daily administration for Exchange Server and backups.
Train customers on the new processes and methodologies.
Configured and deployed Cisco Firewall for all locations.

Education