Profile
Service Engineer with project experience standing up and hardening M365 Tenants and leading migration projects for Identity, Email, and Endpoints from on-premise management to cloud management.
Education/Certifications
- Bachelor of Arts
Work Experience
MSP (2021-Present)
Senior Service Engineer
- Managed User Experience Lead, responsible for delivering our product offerings
- (M365 migrations, both on-premise to cloud and tenant-to-tenant; CMMC Compliance and Secure Enclave deployment; Mergers and Acquisitions).
- Lead engineer on multiple large scale (3000+ users) migration projects, moving email, identity, and SharePoint/File Share data from on-premise infrastructure to M365 services.
- Mentor junior engineers into senior/architect roles, providing guidance on both technical challenges and soft skills development.
- Escalation point for Device Management issues, providing end of line support for our senior endpoint engineers
Another MSP (2019-2021)
Tier 3 Consulting Engineer
- Lead M365 Professional Services engineer, responsible for designing solutions for customers looking to expand their usage of M365.
- SCCM consultant providing application packaging, initial setup, and troubleshooting SCCM service issues.
- Installed and configured SonicWall firewalls for clients, including configuration of break/inspect certificates.
- Led project to simplify GPOs for local hospital, reducing the time needed for help desk staff to troubleshoot GPO related issues.
- Led multiple Windows 7 to Windows 10 migrations, working with multiple business units to reduce/eliminate down time during the migration.
- Led project to create STIG compliant Windows 10 image for Horizon VDI, reducing sign on times for overseas support staff
University of Iowa (2017-2019)
IT Support Analyst
- Plan and implement standardization of Windows 10 builds (upgrades for both Windows 7 and 10) via SCCM, including communication to customers.
- Develop PowerShell tools for use by team members, including automation of USMT, BIOS updates, and informational queries.
- Work with business leaders to research new technologies to solve business problems, and provide training to customers for implemented solutions
