Profile
Providing top quality IT support to MSP, businesses, and end users. Bringing diverse skills & knowledge to handle installation, maintenance, and problem solving for virtual, hybrid and physical systems & devices. Utilizing a wide spectrum of remote & onsite toolsets for reliable service. Backed by vetted and proven industry standards.
Experience
MSP (2017–2025)
Senior System Engineer / NOC
- Take care of user problems, issues, and requests by logging into various systems to handle such tasks, as well as process service tickets and document work.
- Investigate and resolve impaired systems, devices, and networks by using remote access to troubleshoot, analyze, fix & test issues.
- Conduct special build outs, rebase, upgrades, and IMAC operations to keep technology compliant with vendor standards for performance & security.
- Utilize cloud, hybrid, and virtual systems to re-engineer older infrastructure.
- Perform routine & out-of-band security and vulnerability remediation.
Large Bank (2002–2023)
Senior Systems Engineer (2006–2023)
System Administrator (2002–2006)
- Build, deploy, and maintain Linux enterprise-class systems for different bank departments to enhance performance, while reinforcing compliance & security.
- Engineer and support high availability (HA) infrastructure of multi-node clustered Linux servers.
- Carry out patching fixes to security vulnerabilities, as well as root cause failure analysis and after-hours on-call support.
- Service engineering projects for innovative banking products by constructing & troubleshooting Linux, Windows & Apple systems in virtual environments.
Enrichment & Growth
Cisco networking exercises using GNS3
Online training in Microsoft, VMware
