Highly motivated information systems student with hands-on experience in IT support, system setup, and troubleshooting. Familiar with different operating systems, remote ticketing systems, networking, and security concepts. Proficient in customer service and troubleshooting different hardware/software.
- IT Operations
- Efficient and Productive
- Hands-on learning
- Continuous Improvement
- Baseline Python Knowledge
- Project Management
- HaloPSA/ConnectWise
- Information Systems
- Systems Engineering
Professional Experience
MSP (2023-Present)
Information Technology Engineer
- I worked as an off- and on-site information technology engineer. We would either work on the helpdesk and assist clients with technical problems or would go on-site to fix technical problems, troubleshoot technology, or set up networks.
- Responded to and resolved help desk tickets, providing technical support for hardware, software, and connectivity issues.
- Administered Microsoft 365 environments, including user provisioning, license assignment, mailbox configuration, and troubleshooting across Exchange Online, Teams, and SharePoint.
- Performed day-to-day Azure AD/Entra ID tasks such as managing security groups, enforcing MFA, adjusting user permissions, and supporting identity-related troubleshooting for MSP clients.
- Assisted in small-to-mid-size network buildouts, including onsite installation of switches, APs, and cabling validation, ensuring stable and secure client network environments.
- Configured, and deployed hundreds of Ubiquiti access points across client sites; used
- UniFi Controller to monitor networks, update firmware, optimize wireless coverage, and resolve connectivity issues.
Chick-Fil-A (2017-2020)
Back of House Employee, Training Team Member, Food Safety Team Manager
- Worked with a team in the kitchen making food in a timely manner and even helping managers run the shift. Got promotions to a Food Safety Team Manager and a Training Team Member.
- Fast paced and warm environment, specific chick-fil-a has won multiple awards.
- Worked in a team-based environment where everything had to go perfectly to follow food safety and complete orders quickly.
- Trained in every position at the back of house, became very versatile and an asset to the location.
Education & Certifications
- BS, Information System
- Cisco Introduction to Cybersecurity Certificate
