System Engineer
Technically advanced professional with demonstrated expertise in designing, implementing, and optimizing complex infrastructure systems. Skilled in troubleshooting intricate technical issues and employing robust solutions. Adept at developing and maintaining enterprise-level network infrastructures, with focus on optimizing network performance and reliability. Remarkable efficiency in translating business requirements into technical architectures to drive efficiency and growth. Recognized for leading product testing and management, rebuilding server architectures, and fostering strong vendor partnerships to elevate service offerings. Excels in disaster recovery, central services management, and SaaS platform integrations. Well-versed in leading cross-functional teams and delivering high-impact projects on time and within budget.
Areas of Expertise
- IT Operations Management
- Systems & Network Engineering
- Strategic Planning & Execution
- Cybersecurity Enhancements
- Server & Network Architecture Design
- Risk Assessment & Mitigation
- Disaster Recovery Planning
- Technical Testing & Troubleshooting
- Product Testing & Management
- Cross-functional Collaboration
- Continuous Process Improvement
Professional Experience
MSP (2021-Present)
Systems Engineer
Streamline work processes by transitioning all clients from various backup, disaster recovery, security, patch management, email security, AV, EDR, and monitoring platforms to comprehensive Acronis Cyber Protect Cloud. Enhance Liberty Technology’s service offerings and client satisfaction by deploying and managing a suite of platforms, including Acronis Cyber Protect Cloud, Rewst, ImmyBot, Liongard, Sendmarc, Blackpoint Cyber, and DUO. Strengthen security protocols and user convenience by implementing Multi-Factor Authentication (MFA) with SAML Single Sign-On (SSO) authentication using DUO. Facilitate smooth and effective communication solutions for clients by steering Cisco Unified Communications Manager (CUCM) and Webex.
- Provided robust and reliable infrastructure for clients by overseeing VMware and Scale hypervisors and rebuilding Windows and Linux servers within VMware ESXI and Scale HC3 environments.
- Identified and mitigated security threats to protect client data and systems by conducting threat hunting using Cisco Secure
- Endpoints, Perch, and Acronis EDR.
- Maximized email reliability and accessibility for clients by migrating Microsoft Exchange to Microsoft 365 and configuring on-premises and Azure Active Directory.
- Improved user experience by transitioning organization from VMware ESXI VDI environment to physical desktops with cloud-hosted file storage to meet hardware and budgetary needs.
- Ensured timely resolution of complex technical issues by serving as one of two escalation points for tickets and projects.
- Contributed to team’s overall expertise and service quality by training new engineers on troubleshooting, utilizing the technology stack, and meeting client SLAs.
Mister Car Wash (2018 – 2021)
Assistant Manager
- Boosted customer satisfaction and business productivity by directing a team of eight employees and delivering robust coaching.
- Generated sales revenue by demonstrating strong business acumen and strategic planning skills.
- Augmented operational proficiency and reduced customer wait time by executing new procedures for equipment maintenance and cleaning.
Certifications
- CompTIA A+
- CompTIA Net+
- CompTIA Sec+
Technical Proficiencies
- Security Tools: Perch Security, Cisco Umbrella, Cisco Secure Endpoints, Cisco Stealth Watch, Huntress, Acronis EDR, DUO, Black Point
- Cyber, Rewst, Keeper, Breach Secure Now
- Azure\Microsoft 365: Azure AD, Conditional Access, Power Automate, API Integration, Azure Servers, Azure networking, Managed
- Applications, OneDrive, SharePoint
- Backup Infrastructure: Veeam B&R, Acronis Cyber Protect Cloud Backups and Disaster Recovery, Axcient x360 Recover, N-Central
- Backups, Wasabi
- Networking: Cisco Meraki, Fortinet. Ubiquity, Catalyst
- Automation: PowerShell, Bash, N-Central, ImmyBot, Rewst
- E-Mail: Microsoft 365, Google Workspace, Exchange, AppRiver, Perception Point, SMTP Routing, SPF, DKIM, DMARC
- VoIP: Cisco Unified, Cisco Webex
- Device Management: N-Able N-Central, Addigy, ImmyBot, FOG Project
- PSA: Connectwise Manage, Cloud Radial, Nilear
- Documentation: N-Able PassPortal, Notion, Crushbank
- Information Security: Galactic Scans, Telivy, SecurityStudio, NIST, HIPAA
