Level 2 MSP Scripting & Automation Tech Whisperer

Professional Summary

As a customer-oriented IT Help Desk professional with 6 years of experience, I excel in delivering top-notch technical assistance and support to users. My track record demonstrates a keen ability to diagnose and resolve a wide range of technical issues swiftly and effectively, minimizing downtime and maximizing user productivity. I am proficient in troubleshooting hardware, software, and network problems, employing systematic approaches to ensure seamless operations. With excellent communication and interpersonal skills, I am dedicated to achieving high levels of customer satisfaction through clear explanations and attentive support.

Experience

MSP (2020-Present)
IT Support Specialist

Provided comprehensive technical support to end-users, addressing hardware, software, and network-related issues through various channels including phone, email, and in-person interactions.
Utilized troubleshooting skills to diagnose and resolve technical problems efficiently- , escalating complex issues to specialized teams when required to ensure swift resolution.
I was responsible for the installation, configuration, and maintenance of computer systems, peripherals, and software applications, ensuring optimal functionality and user satisfaction
Collaboration and with other IT members was integral to my role, where I worked closely to ensure seamless operation of systems and networks, contributing to a cohesive and reliable IT infrastructure.

Law Firm (2019-2020)
IT Support Specialist

Consistently responded to and resolved technical inquiries and issues reported by users promptly, ensuring minimal disruption to operations.
Conducted thorough troubleshooting and problem-solving for hardware, software, and network issues, employing effective diagnostic techniques to restore functionality swiftly.
Actively contributed to the implementation of various IT projects and upgrades, leveraging my technical expertise to support seamless transitions and enhancements.
Played a key role in providing training and guidance to end-users, empowering them with the skills needed to utilize software applications and systems effectively.
Provided valuable in-court assistance with audiovisual systems, ensuring smooth presentations and proceedings through meticulous setup and support.

Another Law Firm (2017-2019)
Office Clerk

Assist law firm with the conversion of paper files to digital files. Leveraging my technical expertise and attention to detail, I coordinated and executed the digitization process seamlessly. This involved scanning, organizing, and cataloging documents to ensure easy access and retrieval, thereby streamlining workflows and enhancing operational efficiency.
Provided essential office assistance to attorneys and staff by managing tasks such as copying, scanning, and organizing documents.

Education

Skills