PROFESSIONAL PROFILE
- Experienced IT professional with an interest in cyber. I am passionate about helping technology be more usable and helpful to people while being secure.
PROFESSIONAL EXPERIENCE
MSP (2017-Present)
Systems Engineer
Systems Engineer (2020 – Present)
- Execute projects including full network configuration and installation, server installation, server-to-cloud migrations, security hardening, and new software deployments
- Technologies include firewalls, switches, wireless access points, servers, Windows Hyper-V, VMWare, Microsoft 365, Sharepoint, Entra/Azure Active Directory, Intune/Endpoint Manager, Powershell, and Google Workspace
- Serve as lead technical contact with customers
Help Desk Engineer (2017-2020)
- Served as an escalation engineer for a busy MSP, solving clients complex computer and networking problems
- Provided support to business owners and C-level executives
- Worked with project engineers to deliver the best solutions to customers
Senior Home (2014-2017)
IT Specialist
- Responsible for help desk and desktop support of 250 users across four facilities on two campuses
- Assisted users with all computer and technology related issues resulting in increased productivity across all departments
- Configured and installed new equipment including computers, laptops, tablets, smart phones, printers, wireless routers, and network switches
- Troubleshoot wired and wireless networks
- Performed system administration such as creating new users, deactivating user accounts, and setting file permissions
- Assisted in identifying and implementing improved cybersecurity policies and incident response
- Collaborated with vendors doing installation, support, and maintenance
- Responsible for installing, troubleshooting, and maintaining commercial CCTV, access control, and alarm systems
- Communicated effectively with customers, coworkers, and management to provide excellent customer service while prioritizing and scheduling multiple assignments
EDUCATION
- Bachelors of Science in Cybersecurity and Networking
FAMILIAR WITH:
- Linux, Nmap, Metasploit, Nessus, Wireshark, Powershell, Burp Suite, Mitre ATT&CK, Nessus Vulnerability Scanner
TECHNICAL CERTIFICATIONS
- CompTIA A+, Network+, Security+, CySa+, Pentest+
- Microsoft 365 Certified: Endpoint Administrator Associate
