Summary
- Technologically savvy professional with extensive Mac and Windows experience, skilled in network and server administration. Proven ability to efficiently troubleshoot and resolve technical issues, coupled with strong project management skills. Prepared to apply years of industry experience to drive success and innovation within a progressive organization.
Skills/Expertise
- Network Administration
- Computer/peripheral maintenance and Repairs
- IOS Devices/Tablets/Phones
- Mac OS/Windows
- Dell EMC Products
- Cisco Meraki
- Fortinet
- AeroHive Networks
- Synology
- Windows Server/Active Directory
- Google Suite
- O365 and Azure
- Jamf Pro/Addigy/Intune
- Ticket Systems (Zendesk/Fresh Desk/AutoTask)
- Okta
- AWS
Experience
MSP (2020-2024)
Service Desk Engineer
- Administrating/Managing Clients in Los Angeles, New York,
- Vancouver and London (Clients big as Netflix, Disney and Warner Brothers, to small Privately owned)
- Configure routers, switches, firewalls and other networking devices.
- Monitor server performance metrics such as CPU utilization, disk space usage Via enterprise Level Tools/Software
- Evaluate new technology and tools for potential application in maintenance operations, driving innovation.
- Administrating/Managing AD, O365, G Suite, Okta, Addigy, Intune and etc..
- Answer user inquiries to resolve computer software or hardware operation problems.
- Provide technical support to customers/clients via telephone, email and enterprise support tools/software
- Monitor and oversee Service Desk queue for day-to-day operations
Data Center (2020-2020)
Field Tech Analyst
- Administrating/Managing Mobile iOS department
- Managing MDM AirWatch
- Working Alongside Engineers to accomplish daily Task/Tickets
- Deploying 500+ iPhone/iOS devices for Secondary Hospital Campus
- Providing Mobile Device Support to Corporate Offices and Main
- Hospital Campus
- Troubleshooting and Providing Support for Voalte Mobile App
- Supporting/Troubleshooting Cisco IP Deskphones
IT Company (2015-2020)
Creative Technical Engineer / Managing Partner
- Experienced in operational management, including day-to-day
- Creative Technical Engineer / Managing oversight
- Partner Configuring, testing, and monitoring networked peripheral devices including but not limited to Firewalls, Switches, Servers, etc..
- Documenting All Company Critical information
- Managing and maintaining reports for analyzing common complaints, and following up with customers to ensure their full resolutions.
- Administrate Active Directory
- Administrate G Suite, O365 and Azure
- Managing IT Team and Projects
- Setup/configure Mac, Windows and end-user equipment
