Professional Summary
- Highly motivated Systems Engineer of 4+ years in specialized software, hardware, and IT management for mid-sized to large businesses. I have experience overseeing the development, implementation, and management of IT systems that improve accessibility and proactively resolve upcoming issues utilizing current standards, software, and compliance.
Education
- MyComputerCareer
- Information Technology Systems Administrator Program
- Associates Degree in Architectural Drafting/Computer Aided Design (CAD)
Certifications
- MTA Networking 98-366
- MTA Operating Systems 98-349
- MTA Security Fundamentals 98-367
- CompTIA Server+
Skills
- Bilingual in English and Spanish
- Microsoft 365 Proficiency
- Microsoft Exchange
- Connectwise Automate and Manage
- IT Glue (Documentation Software)
- Hudu (Documentation Software)
- Troubleshooting
- Active Directory
- Labtech RMMS
Experience
MSP (2018-2024)
Systems Engineer II Field Technician
- Provide technical assistance and support for incoming tickets and issues related to computer systems, software, and hardware.
- Install, modify, and repair computer hardware and software.
- Provide resolution over the phone or in person when required.
- Respond to escalations quickly and professionally.
- Assist personnel with issues and troubleshooting.
- Provide routine service and customer support during field visits or dispatches.
- Use Office 365 Admin Center to manage users, create users, and reset passwords.
- Assigned and purchased Office 365 licenses using the Office 365 Admin Center. Create groups in the Office Admin center and assign users accordingly.
- Used the Active Directory to create, edit, and delete user accounts. Also create groups and set permissions according to the users roles as well manage what the users can access in the network.
Electronics Company (2018-2018)
Production Tech
- Set up and test workstations as well as secure erase/imaging stations.
- Troubleshoot units missing hardware using established test equipment and procedures.
- Utilize hardware codes, equipment, and documented steps to determine pass or fail status of equipment.
Auto Parts (2012-2017)
Inside Sales Lead
- Managed day to day employees, employee training, and annual performance reviews.
- Created and maintained the Policy and Procedure documentation. Ensured employee adherence to policy.
- Sold automotive related durable goods and products to businesses while upholding LKQ standard of quality.
- Responsible for setting up Returns and Checking system to make sure the correct product is sold.
