About
- Fast-Acting and Self Motivated when responding to crises
- Calm and Eloquent when collaborating with both clients and coworkers
- Strong analytical and problem solving skills
- Naturally innovative and proactive
Work Experience
MSP (2022-2024)
vCIO
- Setting goals: Defining IT objectives and creating a technology roadmap
- Managing budgets: Ensuring IT spending aligns with business objectives
- Developing strategies: Helping businesses align their technology initiatives with their overall goals
- Vendor management: Discussing and approving vendor negotiations, and approving IT infrastructures
- Resource optimization: Assessing current tech infrastructure and suggesting ways to improve efficiency
- Cybersecurity: Helping employees maintain their cybersecurity awareness and alerting them to new threats
MSP in Chicago (2017-2022)
Core Services Architect
- Primary focus on service delivery; find the fastest and most efficient way to accomplish tasks
- Streamlining & rewriting the process for partner transitions with a focus on client satisfaction
- Manage the following software for our organization; ConnectWise Automate, ConnectWise Control.
- Addigy, Cylance, Sentinel 1, Webroot, Scale Pad, ConnectWise Manage, Auvik, Datto.
- Working knowledge of Microsoft Server, VMware, Hyper-V, Azure, Intune, SQL, Office 365, Microsoft products, Sharepoint & Mimecast
- Manage company wide application migrations
- Identify additional revenue streams
- Develop, maintain & streamline internal processes
- Create system alerts, provide proactive monitoring and resolution
- Manage internal infrastructure
- Create guides & knowledge base articles, both client facing and internal
- Identify correct tools or applications to achieve desired solutions
- Patch management and architect
- Develop automation & scripting for networking devices
- Develop automation processes for partner on-boarding, application deployments, and ad-hoc endpoint configurations
- Regularly engage with lower tier admins in order to develop enhanced service deliver models, allowing them more time to priority tasks and continuing education
- Networking with other MSPs
Same MSP above (2014-2021)
Systems Engineer
- End point for escalated desktop issues Escalation point for Helpdesk/ Systems Analysts
- Project management
- Escalation point for Helpdesk/ Systems Analysts
- Technical Account Management
- Standup, deploy and troubleshoot various server hardware
- Help set the architectural direction and implement server projects
- Support virtual server infrastructure
Same MSP above (2011-2014)
Systems Analyst
- Troubleshoot & solve issues for client network, servers, and software.
- Upgrade and deploy networking equipment, firewalls, switches, and AP.
- Implement and support various projects including upgrades, office workstation relocations, server migrations, server virtualization, Office 365 and more.
- Updated and created documentation for supported solutions
Electronic Store (2004-2011)
Assistant Store Manager
- Coordination of employee resources.
- Customer and employee resolution
- Employee development and continuing education
Skills
- Fast-acting and self-motivated when responding to crises.
- Calm and eloquent when collaborating with both clients and coworkers.
- Strong analytical and problem solving skills.
- Naturally innovative and proactive
