SKILLS
- Ability to learn and apply new technologies
- Strong analytical and problem-solving capabilities
- Able to organize and manage time
- Able to plan and implement Network problem solutions
- Knowledge of: Computer Repair, Computer Maintenance Software (Webroot, Wireshark, Malware, PowerShell), Troubleshooting steps, ConnectWise
- Familiar with: MS Server (12, 16, 19), Windows OS (10, 11), VMware, Hyper-V, O365 environment
- Knowledge of: RingCentral, Nextiva, and Vonage VoIP systems
Experience
MSP (2018-Present)
IT Support Technician
- Maintain multiple networks working with multi-vendor equipment
- Implemented migration from Kaseya to Autotask ticketing system
- Migrated networks from old Windows Server 2012/2016 systems to 2019
- Use Kaseya/Datto remote assistance to maintain 400+ Windows computers
- Manage MS Office 365 Enterprise accounts with domain and emails
- Prepare and communicate status and performance reports
- Assign tickets to appropriate tech and maintained cloud backups
- Converted and migrated documentation into IT Glue secure folders
- Work with multiple network equipment (Peplink, Ruckus, SonicWALL, Netgear, Asus)
- Provided 24/7 level 1 support
Warehouse (2015-2017)
IT Support Specialist
- Maintained and updated Windows Server 2012 software and hardware
- Troubleshoot electronic equipment (Computers, printers, scanners, routers, etc.)
- Trained others in computer interface, software use, and hardware
- Provide recommendations to supervisors about computer hardware
- Test and improve computer hardware performance
Education
- Vocational School Certificate IT Technician
- Computer Engineering
Certificates
- IT Technician Certified
- CompTIA A+ Certified
- CompTIA Network+ Certified
