Professional Summary
Systems Administrator with 18 years of experience designing, securing, and managing enterprise IT infrastructures across public, private, and MSP environments. Skilled in multiple cloud platforms (Azure, AWS, Office 365), virtualization (VMware, Hyper-V), and cybersecurity operations, with proven success leading incident response, automation initiatives, and compliance readiness. Recognized for delivering resilient, scalable solutions, mentoring teams and end users, leveraging emerging technologies like AI to improve efficiency, security, and client outcomes.
Professional Experience
MSP (2024-2026)
Technical Support Engineer
- Manage and maintain cloud and virtual infrastructure for client environments, including Azure,
- AWS, Hyper-V, and Office 365, ensuring systems remain stable and aligned with business needs
- Lead cybersecurity operations using tools such as RocketCyber, Dark Web ID, BullPhish ID, Datto
- EDR, and RapidFire Tools to protect client environments and support compliance requirements
- Design and implement AI-based automation scripts in Autotask to streamline workflows and improve service responsiveness
- Deliver client training on AI tools and cybersecurity practices, helping users better understand and integrate modern technologies into daily operations
- Take the lead during high-impact technical incidents, coordinating response efforts and guiding the team to effective resolutions
Another MSP (2020-20024)
Systems Administrator
- Provided IT support for over 500 users, troubleshooting complex problems with minimal downtime
- Managed and improved infrastructures including VMware ESXi, Hyper-V, Active Directory,
- Azure, AWS, and Office 365, maintaining systems for multiple clients at high levels of performance and reliability
- Handled malware remediation and maintained SOC-2 compliance, helping secure customer data and company information
- Led disaster recovery simulations, reducing potential downtime by 40% across various disaster scenarios and strengthening organizational resiliency
- Utilized AI-based tools to detect suspicious activity in system logs and monitor performance, enabling early issue resolution
Law Firm (2019-2020)
Helpdesk Support Analyst
- Provided first-line technical support for legal staff, attorneys, and administrative users, resolving issues via phone, email, and Autotask with consistently high satisfaction ratings
- Supported Windows systems, Microsoft Office Suite, and legal applications such as iManage,
- Westlaw, and LexisNexis to ensure minimal disruption to casework
- Implemented OS Ticket early in tenure to streamline tracking of recurring issues and improve overall helpdesk operations
- Delivered high-priority support during trial preparation, hearings, and tight litigation deadlines, ensuring legal teams remained productive
Automotive Group (2016-2019)
Systems Administrator
- Designed and deployed Active Directory utilizing Univention Corp Server (Debian) across multiple locations, serving over 70 users
- Delivered comprehensive end-user training on Windows 7/10 and enterprise software, significantly improving adoption and proficiency across a large dealership network
- Configured and optimized Cisco Systems, ensuring robust network reliability for 24/7 operations across all locations
- Developed and implemented IT onboarding checklists and initial setup guides for new employees, streamlining their integration into the company’s IT environment
Insurance Corporation (2013-2013)
Sr. Systems Administrator
- Operated and maintained VMware, Active Directory, and Exchange Servers for a highly regulated insurance firm
- Developed and implemented disaster recovery plans, installing critical security patches and protecting large-scale, highly sensitive systems
- Provided technological leadership and created IT architectural designs for a multi-departmental firm, enhancing system robustness
Department Store (2011-2012)
Sr. System Application Analyst
- Managed Active Directory accounts and SQL databases for more than 1,500 store employees across multiple locations
- Supported VMware ESXi, AIX, and TSX virtual machines and delivered system stability for mass retailing
- Reduced processing time of large-volume transactions by 10% while optimizing complicated database queries
Retail (2007-2011)
Sr. Systems Analyst
- Provided Tier 1 and 2 IT support for PCs and AS400 networks, serving over 500 pharmacy workers across a multi-store network
- Managed Active Directory with robust user access controls for a major retailer
- Supported VMware environments with stable and optimal system virtualization of key pharmacy functions
- Developed training materials, increasing system adoption and technological skills for a large user base
Technical Skills
- Systems Administration
- Active Directory Microsoft Azure VMware ESXi AWS Hyper-V Windows Server
- Unix/Linux
- Cloud Solutions
- Azure Virtual Desktop Office 365 Exchange SharePoint Teams Google Cloud
- Network & Monitoring
- SolarWinds Cisco Meraki PRTG Spiceworks
- Automation & Scripting
- PowerShell Autotask Automation OS Ticket
- Cybersecurity
- Malware Remediation SOC-2 Compliance EDR Tools Threat Detection
- RapidFire Tools
- Database Management
- MySQL Oracle PL/SQL Microsoft Access SQL Optimization
Education
- Associate in Information Systems & Computer Science
