Professional Summary
Results-driven Systems Administrator with 8+ years of experience delivering infrastructure stability, secure system operations, and high-level technical support across diverse environments. Specializes in virtualization, enterprise backup solutions, storage arrays, network troubleshooting, and system availability. Military-trained, highly adaptable, and proactive, dedicated to maximizing uptime, thorough documentation, and exceptional client service.
Core Competencies
- Operating Systems Administration: Windows Server, Linux (Ubuntu, Photon, CentOS)
- Directory Services: Active Directory, Group Policy
- Virtualization: VMware vSphere, ESXi, vCenter, VM Lifecycle Management
- Storage Management: Dell PowerStore/PowerScale, HPE Nimble/MSA, SAN/iSCSI
- Backup & Disaster Recovery: Veeam, Zerto, RPO/RTO Management
- Network Infrastructure: DNS, DHCP, IP Management, VPN, MPLS, P2P
- Monitoring & Alerting: SolarWinds MSP, LabTech RMM, Incident Response
- Endpoint & Security Management: Sophos, CrowdStrike, Cisco DUO, BitLocker, Patch Compliance
- Scripting & Automation: PowerShell, Bash
- Documentation & SOP Creation Executive Support Tier II/III Troubleshooting
- Cloud Platforms: Proficient with AWS core services (IAM, EC2, S3)
Project Highlights
- Production SFTP Server Deployment: Designed and implemented secure, production-grade SFTP services enabling efficient file transfers for clients.
- Office 365 Veeam Backup Deployment: Configured Veeam backups for Office 365 to protect Exchange, OneDrive, and SharePoint data.
- Veeam Solution Deployment: Deployed and configured Veeam Backup & Replication across new and existing customer environments, establishing secure, scalable backup and recovery processes.
- Ransomware Data Recovery: Successfully restored ransomware-affected data utilizing Veeam and Zerto, minimizing business disruption.
- HPE & Dell Storage Management: Collaborated with vendors on disk replacements, firmware updates, and LUN audits to optimize storage.
- Virtual Environment Rightsizing: Conducted comprehensive resource audits, optimizing hybrid cloud resources for cost and performance.
- Annual SOC Audit Leadership: Managed annual SOC compliance audits, ensuring thorough documentation and control effectiveness.
- Zerto Site-to-Site Replication: Designed and implemented end-to-end Zerto replication strategies supporting real-time DR objectives.
- ESXi Host Firmware Management: Coordinated systematic firmware upgrades to maintain host security, compatibility, and stability.
- API Server for Firewall Automation (Python, GraphQL): Built and deployed a production-grade API for firewall rules auditing, improving efficiency and reporting.
- AWS Training Lab Development: Created a hands-on AWS lab environment (IAM, EC2, S3) for teammates to practice and prepare for their AWS certifications, accelerating team readiness and knowledge sharing.
- SharePoint Migration Project: Led migration of subsites to standalone site collections, ensuring seamless transitions and continuity.
- PRTG Network Sensor Deployment: Created and implemented latency sensors, enhancing proactive network monitoring and alerting.
- VMware Depot & Usage Meter Upgrade: Managed VMware upgrades to Broadcom’s distribution, reconfigured depots, and deployed OAuth-based Usage Meters.
Professional Experience
MSP (2020-Present)
Systems Engineer
- Administer and maintain multi-tenant VMware vSphere clusters, handling VM provisioning, updates, and performance tuning.
- Deploy, configure, and monitor Veeam Backup & Replication and Zerto to meet customer recovery objectives.
- Manage Dell PowerStore and PowerScale, and HPE Nimble/MSA storage arrays: capacity planning, LUN provisioning, firmware updates, and disk replacements.
- Manage the security stack-Sophos firewalls, CATO SASE, and CrowdStrike EDR-while driving patch compliance across Windows and Linux servers.
- Support Cisco UCS blade infrastructure and core Cisco networking, coordinating firmware and switch upgrades to maintain stability.
- Create and maintain SOPs, technical documentation, and audit evidence; serve as Tier III escalation for critical incidents and participate in annual SOC reviews.
NOC Administrator Mar 2020 – Feb 2023
- Managed DIA, MPLS, and P2P networks, ensuring operational reliability.
- Implemented monitoring tools and led incident resolution.
- Enhanced internal documentation and conducted asset audits.
Medical Company (2019-2020)
Deskside Analyst
- Supported over 300 users, handling BIOS, encryption, VPN, and O365 issues.
- Utilized remote support tools (Bomgar, TeamViewer).
Communications Company (2016-2019)
Network Operations Support Technician
- Monitored network outages, performed network troubleshooting, and coordinated resolution with ISPs and vendors.
- Managed client backups and restores using Veeam and SolarWinds MSP.
- Provided critical after-hours NOC support, resolving escalated outages and service interruptions.
- Supported VIP clients through email, phone, and alert-driven tickets.
- Documented processes and procedures using Microsoft OneNote.
Service Desk Technician Level II (2017 – 2018)
- Managed Active Directory users and security groups, and provided VPN troubleshooting.
- Monitored network outages and assisted with escalated service desk tickets.
- Supported telephony systems (CBTS VOIP, On-Prem VOIP) and resolved voice-related outages.
- Advised and mentored Level-1 technicians, managed client backups, and performed daily audits.
Service Desk Technician (2016 – 2017)
- Provided entry-level remote support, desktop administration, and general troubleshooting.
- Managed users, computers, and security groups within Active Directory.
- Handled after-hours and weekend on-call responsibilities, supporting Microsoft Terminal servers and SQL environments.
U.S. Army Reserve (2015-2022)
IT Specialist
- Configured and supported tactical IT infrastructure and communication systems.
- Managed asset inventory and provided comprehensive field support.
Certifications
- VMware Operations Professional Aug 2023 (Active)
- Zerto Certified Professional – Enterprise Engineer 2023 (Active)
- CATO SASE Advanced Security 2023 (Active)
- AWS Certified Cloud Practitioner Jun 2025 – Jun 2028 (Active)
- CompTIA Security+ Oct 2021 – Oct 2024 (Expired)
- CompTIA Network+ Jan 2016 – Jan 2019 (Expired)
- CompTIA A+ Jan 2016 – Jan 2019 (Expired)
