EDUCATION
- AS in Computer Engineering Technology
- AS in Computer Networking and Cyber Security Management
- A+ Certification
- Network+ Certification
- MCSA
- MCP
MILITARY SERVICE
- US Army- Honorable Discharge
- Combat Telecommunications School
- United States Army Airborne Schoo
WORK HISTORY
MSP (2021-2024)
Service Desk Support Engineer
- Responsible for Taking escalated tickets and trouble shooting Firewalls(SonicWALL FortiClient)VPN’s, Lan, Wan Wifi AP’s and SSLVPN’s.
- Active Directory, MS Entra ID administration and break fix.
- User and PC provisioning. Setup Documentation and updating it as clients needs changed.
- Remote support for all clients using ConnectWise, RMM, IT Glue.
- Application administration for Sentinel One, In Tune MDM, PPE, Duo, Nerdio, IoS, and MSOffice 365.
Manufacturing Company (2015-2021)
IT Manager and Chamber Room Manager
- Designed and deployed network and security for a new startup company that went from 25 users to over 100, including Biometric door systems, installed 4 Domain controllers and LAN, WAN, VPN and remote access for 20 security cameras.
- Setup and deployed new Eyelit database.
- Setup intranet for all 57 lasers and 200 Chambers.
- I manage 20 employees and trained them to build and maintain all said tools.
- Designed and built all PLC’s for chambers, including regular maintenance and all preventative maintenance.
- I also maintain 4 Hydrogen generators and designed gas infrastructure for all said tools. Wrote all technical and safety procedures for handling and changing out all volatile gases and inert gases.
- Responsible for safety procedures for building, starting and maintenance of all chambers and lasers.
University (2006-2013)
MIS Director
- Network Administrator for 3 campuses encompassing Brevard and St. Lucie counties. Responsible for multiple networks and servers at each location and all support(remote) for local staff and faculty computers.
- This also includes all student computers and maintenance, backup and technical support for all.
- I also covered VPN, LAN, WAN Firewall, VOIP and disaster recovery administration. I was also responsible for deploying and administering new technologies and support
H&R BLOCK (2002-2004)
District IT Manager
- Served as systems administrator of 120 users, SQL tax preparation database, VPN, LAN, and WAN.
- Responsible for on-call technical service and support of 12 offices and all users systems, duties include office infrastructure development and maintenance.
