Professional Summary
Driven Senior Business Account Executive with 12 years of experience in telecommunications and sales. Proven track record of managing over 3,400 accounts and consistently exceeding sales goals through strategic relationship building and effective communication. Recognized as a Top Producer, skilled in training new team members and developing referral partnerships. Adept at leveraging advanced sales techniques to drive business growth and enhance client satisfaction.
Work Experience
Internet Telecommunications (2022-Present)
Senior SMB Account Executive
- My performance as a Top Producer has consistently been recognized with numerous awards. I leverage
- “Top-Down Selling” best practices to maximize every sales opportunity, consistently achieving and exceeding leadership sales goals. A significant part of my success stems from developing a consistent book of business through referral partners, which I achieve by setting clear expectations and delivering tangible solutions to Business Owners, Property Managers, and Construction Companies.
- I proactively engage with my 3,400+ accounts through monthly personalized emails, newsletters, and phone calls, always seeking opportunities to offer upgrades or new services that benefit their businesses.
- Beyond my direct sales efforts, I’ve played a key role in training new Account Executives on effective strategies for new business acquisition, cultivating referral partnerships, and planning new service construction.
- My consistent high performance is demonstrated by recent achievements, including:
- Frontier Business So Cal Region FY24 Q2, Q3, and Q4 Top 5 BAE for HSD Sales
- Frontier Business So Cal Region FY25 Q1 Top BAE for RingCentral VoIP Sales
- Additionally, I developed and hosted a training presentations for the Inland Empire and San Gabriel Valley
MSP (2019-202)
Enterprise Account Executive
- My role as an Enterprise Account Executive involved driving new business and optimizing profits across our Managed IT Service, Cybersecurity, and VoIP offerings for SMB and Enterprise clients in the Los Angeles Metro Region. Beyond sales, I was directly responsible for the technical aspects of our VoIP solutions, including their design, testing, installation, and ongoing management. This comprehensive involvement contributed to my consistent success, earning me the title of leading Sales
- Executive for VoIP Service for FY22 Q3, Q4, and FY23 Q1.
- A notable success story involved the Los Angeles Police Revolver and Athletic Club, who needed to modernize their 25-year-old PRI telephone system but had strict budget limitations. Recognizing their challenge, I creatively restructured the financial proposal, which not only enabled them to overcome their budget hurdles and acquire the essential VoIP system but also resulted in them embracing all the products Crimson IT offered, significantly expanding our partnership.
CABINETS 2000 (2016-2019)
Area Field Manager
- As a Field Manager at Cabinetworks Group/Cabinets 2000, the second-largest cabinetry manufacturer in the U.S., I expertly managed multiple, building projects simultaneouslyacross a vast territory encompassing Ventura, San Bernardino, and Riverside Counties. My responsibilities extended throughout all single and multi dwelling residential developments, including large-scale Master Planned
- Communities, Custom Homes, and Apartment Complexes, collaborating closely with prominent national builders like Lennar Homes, Richmond American Homes, and KB Homes.
- A cornerstone of my role involved consistent on-site presence, ensuring that all projects adhered strictly to timetables and safety regulations. I served as a critical liaison, effectively bridging communication between Project Managers, Installation Crews, Planners, the Assembly Line, and Clients. This proactive approach fostered strong relationships and ensured all stakeholders were consistently satisfied with project progress.
- A significant achievement was my instrumental role in overseeing and collaborating with Lennar
- Homes, the largest home builder in America. I also took the initiative to develop and implement new communication strategies for the Ventura Tri-Angle Community, a substantial 750-luxury apartment complex, streamlining information flow and improving overall project efficiency. Furthermore, I worked directly with our CFO to enhance cost analysis and boost production while steadfastly maintaining the exceptional quality of our workmanship.
IT Company (2016-2018)
SMB and Enterprise Account Executive
- As an SMB and Enterprise Account Manager my primary responsibility was to drive new business acquisition and strategically promote
- RICOH’s cutting-edge workflow software solutions and hardware devices across the entire Inland Empire and San Gabriel Valley regions.
- I played a pivotal role in modernizing critical operations for key clients. Notably, I was a key team member in overhauling and updating network paper-flow communications for the office of the 35th
- District Congresswoman. This involved successfully implementing Integrated Cloud Environment
- (ICE) Software and the PaperCut Workflow Solution to significantly improve an outdated file management system, enhancing efficiency and data accessibility.
- Beyond sales and implementation, I also provided technical support, proficiently troubleshooting, resolving, and fixing network issues to ensure seamless client operations. I proactively developed and executed strategies to increase sales meetings with local school districts, police departments, and universities, expanding our market reach and securing new opportunities.
- I am proud to be recognized as the first active Sales Consultant to achieve certification as an ECO
- Print, PaperCut, and MANGO Software Sales Technician, underscoring my deep technical expertise and commitment to specialized solution sales.
Large MSP (2015-2016)
Enterprise Account Executive
- In my role, I was responsible for driving new business development and optimizing operational efficiency. I focused on the South Bay, Orange County, and San Gabriel Valley regions, where I utilized Salesforce CRMto identify and engage prospective enterprise-level clients. My primary objective was to position as a strategic partner, offering not only comprehensive technical support but also specialized project solutions for their Warehouse Management Systems (WMS) and Automatic Identification/Data Collection (AI/DC) hardware and software.
- As a key team member in the startup of the Chino branch, I was instrumental in developing and refining the day-to-day operations of the office. This experience prepared me to take on the role of Operations
- Manager, where I was able to develop and execute strategies that increased sales meetings by over 200% in just six months.
- My work also involved complex, international projects. For instance, I successfully collaborated with
- Cadena’s Market and our Turkish IT team to provide them with a custom Warehouse Management
- System and new Hand-Held RF terminals. This required me to overcome a significant language barrier, establishing clear communication channels that ensured our ability to deliver high-quality service to our American clients without interruption.
FedEx Ground (2009-2015)
Senior Operations Administrative Assistant III
- As a Senior Operations Administrative Assistant in the Line-Haul Department for FedEx Ground, I was a key player in ensuring the smooth and efficient transport of all customer packages. My primary role involved serving as the main point of contact for over 200 business partners, building strong relationships that were crucial for maintaining on-time delivery schedules.
- I was often tasked with acting as the second-in-command to the Line-Haul Manager, taking full ownership of daily operations and leadership responsibilities in their absence. I was an expert user of our
- Transportation Management System (TMS), which I used to strategically coordinate truckloads and manage logistics for both internal and external carriers.
- A notable achievement was my ability to consistently manage and de-escalate difficult situations with hostile driversduring the challenging PEAK seasons. My success in this area led to multiple awards, reflecting my skill in navigating high-pressure environments.
- Beyond my core duties, I also implemented strategies to boost program effectiveness, coordinated work across various departments, and even developed new training programs to improve team performance. My ability to redirect in-transit shipments further demonstrated my commitment to operational excellence and customer satisfaction.
Education
- Business Administration (B.A.)
- Business Administration (Associate of Science)
- Business Management and Human Resources (Bachelor of Science)
Skills
- Microsoft Office expertise
- Organizational skills
- Unequivocally ability to prepare technical forms
- TMS Database Expertise
- SQL Database Expertise
- LYTX Driver-Cam Expertise
- Lacert Tax Preparation Database Expertise
- Underwriting
- Financial Report Interpretation
- Cloud Computing
- AI
- VoIP
- Warehouse Management System
- Analytics
- Attention to detail
- Email marketing
- Lead generation
- Market expansion
- Pricing
- Sales contract management
- Sales presentations
- Salesforce
- Interpersonal skills
- Packaging
- Legal drafting
- Negotiation
- Sales development management
- B2B sales
- Business development
- Distribution operations
- Strategic partnerships
- Telemarketing
- Salesforce Marketing Cloud
- APIs
- SLA
- SD-WAN
- UCAAS Sales
- Analysis skills
- Customer service
- CRM software
- Microsoft PowerPoint
- Account management
- Technology sales
- Relationship management
- Microsoft Office
- Microsoft Outlook
- CRM
- Time management
- Leadership
- Salesforce Field Service (10+ years)
- SMB SALES (10+ years)
- ENTERPRISE SALES (10+ years)
- ACCOUNT MANAGEMENT (10+ years)
- Presentation skills
- Construction sales
- Social media management
- Commercial construction
- Mechanical knowledge
- Manufacturing company experience
- Productivity software
- Industrial manufacturing sales experience
- Achieving sales targets
Languages
- Spanish
- Bilingual
- English
Certifications and Licenses
- CompTIA Security+
- DoD 8570
- OSHA 10
- CCNP
- MCSE
- CompTIA Network+
- Secret Clearance
- Confidential Clearance
- Driver’s License
