ACCOUNT MANAGER
An Account Manager with 3+ years of delivering measurable growth in B2B technology sales and client success. Building strong relationships, understanding client needs, and creating tailored solutions that drive results.
EXPERIENCE
MSP (2022-Present)
Account Manager
- Onboard, manage, and grow a portfolio of 40 key B2B accounts by conducting detailed needs assessments, delivering tailored solutions, and ensuring long-term client retention.
- Conduct quarterly business reviews to evaluate KPIs, analyze market trends, and identify growth opportunities, consistently exceeding sales and performance goals by 25%.
- Consistently achieving 35% YoY revenue growth through strategic upselling and cross-selling of managed services, cloud solutions, hardware, software, and project-based offerings.
- Collaborate cross-functionally with technical, operations, and project teams while ensuring timely and accurate delivery of products and services aligned with client SLAs.
- Led the company-wide rollout of the Pax8 Cloud Marketplace, resulting in an average of 200% company-wide increase in software sales per year over the last two fiscal years.
- Directed the implementation of a Professional Services Automation (PSA) platform, integrating project management, time tracking, billing, and CRM into one streamlined system, improving efficiency and client satisfaction.
Senior IT Support Technician 06 / 2021 – 03 / 2022
- Assisted with designing, implementing, and maintaining IT infrastructure, including servers, networks, and cloud-based systems.
- Acted as a subject matter expert for IT projects and initiatives, providing guidance and mentorship to junior team members.
- Conducted research and analysis to identify emerging technologies and trends, recommending integration to improve efficiency and productivity.
- Collaborated with cross-functional teams to define IT strategies and roadmaps aligned with business objectives.
IT Field Support Technician 02/2019 – 06 / 2021
- Provided technical support to end-users, troubleshooting hardware and software issues to ensure optimal system performance.
- Installed, configured, and maintained IT infrastructure, including servers, networks, and software applications.
- Implemented security measures to protect sensitive data and mitigate cybersecurity threats.
SKILLS
- Client Relationship Management
- Customer Onboarding & Retention
- Sales and Contract Negotiation
- Project Management
- Cross-Functional Collaboration
- Technical Expertise
TOOLS
CRM Software:
- HaloPSA
Productivity Software:
- MS Office 365, DocuSign,
- Calendly, Teams, and Zoom
CERTIFICATIONS
- Salesforce Associate
- CompTIA – Security+
- CompTIA – Network+
- CompTIA – A+
EDUCATION
- Associate in Arts
