TECHNICAL SKILLS
Languages:
C/C++, Java, C#, MySQL, PowerShell
Developer Tools: GitHub, Visual Studio, Docker
Platforms: CW Automate, Ninja RMM, Autotask, IT Glue, Halo PSA, Rewst, ImmyBot
EDUCATION
Regional University, Tallahassee, FL
Bachelor of Science in Computer Science July 2021
WORK EXPERIENCE
Managed Service Provider (Same as below, promotion) | Automation Specialist | January 2025 – October 2025
- Architect and implement end-to-end IT automation solutions across infrastructure, cloud, and endpoint environments
- Design scalable, modular automation workflows using PowerShell, RPA platforms, and automation tools (e.g. Automate, CW RMM, NinjaOne, ImmyBot, Rewst)
- Integrate automation across systems including patching, monitoring, and security enforcement
- Collaborate with internal IT and Consulting teams to identify automation opportunities and implement best practices across internal and client environments
- Own documentation for all automation solutions
Managed Service Provider (Same as below, promotion) | Sr. RMM Admin | January 2022 – January 2025
- Ensure the client is in a healthy and happy state through monthly audits of the RMM review calls for new opportunities
- Work with the MSP Consultant to advise clients on how their tools can help them improve their business and create efficiencies
- Act as an escalation point for issues related to the RMM including process driven quality assurance for ProVal content
- Audit and implement new client on-boarding within their pod. Work with MSP Consultant to identify gaps in current client toolset and how ProVal gets them up to speed to best-practices while meeting client needs
- Assist MSP Consultant in scoping of projects for existing or new clients and work with Dev-Ops to deliver the project
Managed Service Provider | Jr. IT Analyst | October 2021 – January 2022
- Support a wide variety of Microsoft systems – desktops and servers, remote management software, etc.
- Troubleshoot Microsoft-related issues with the use of automation and scripting
- Manage our internal IT and internal systems
- Participate in our various training programs to understand managed services tools and technologies and advance into an MSP Consultant or MSP Engineer role
Healthcare Practice | Office Assistant | May 2018 – August 2018
- Categorized over 200 incoming medical records and reports to be inserted in patients’ charts daily
- Located and retrieved patients’ charts across two offices and over 2000 files
Grocery Retailer | Cashier | June 2015 – August 2017
- Guaranteed positive customer experiences and resolved customer complaints
- Conducted up to 200 exchanges and refunds in a quick, efficient manner each day
- Memorized the layout and location of products within the store
CERTIFICATES & AWARDS
- Award, Managed Services Consulting Firm Employee of the Year January 2025
- Certificate, ConnectWise Automate Certified Professional September 2023
- Certificate, Rewst Foundations February 2025
INVOLVEMENT
Music Fraternity – University Chapter
Alumni Brother January 2018 – April 2021
- Advanced music in America by performing for those that don’t have regular access to it
- Volunteered at events such as the Tallahassee Big Event and biyearly performances at local retirement homes
- Helped plan events each semester to promote our object and recruit potential members
University Marching Band
Row Leader August 2020 – November 2020
- Mentored and taught fundamental technical aspects to new members while integrating them into Marching Chiefs culture
- Set the example of “model Chief”
University Marching Band
Member August 2017 – November 2020
- Coordinate with over 400 other members to perform multiple different shows over the course of the football season
- Support many different athletic programs across campus year round
