Profile
Experienced I.T. Support Technician seeks employment in enterprise environments to employ skills in customer service, network support, and troubleshooting. As a self-starter, the ideal role would be to operate both individually and as part of a team to help in accomplishing the larger goals of the company. 15+ yrs experience in technical customer service roles.
- Networking, On-Prem & Cloud
- Windows Server Environments
- M365 Administration -End user support (Help Desk)
- Data Backups & Mgmt. -Database Administration
Relevant Experience
MSP (2013-Present)
Technology Consultant & MSP / Owner
- Description: Consultant for small businesses who seek a managed service provider ( MSP ) for IT
- Contracts include Millwork Manufacturing, Private Medical Practices, Multi-location
- Retail Stores. Services include on-call remote helpdesk, software/hardware upgrades, general troubleshooting, asset management and training sessions. At present – primary duties include managing on-premises servers (Active Directory, SQL) and networking equipment, 3rd party technology vendor applications (QuickBooks, Microsoft 365, Azure, SharePoint), guides company decisions regarding technology based on budget, security, and business continuity.
- Capability of installing low voltage wiring to expand infrastructure. Equipment familiarity: Cisco, Ubiquiti, Barracuda, AWS & Azure. Environment familiarity: Windows Server 2012R2-2019, Active
- Directory, Group Policies, Microsoft 365 products.
Shoe Company (2018-Present)
Area Manager/Network Admin & Support
- Description: After working as a Retail Area Manager of 4 stores took on a Network and Technology
- Support role where projects included a re-engineering multiple LANs at 9 locations, transitioning from PBX landline to VoIP systems, annual Payment Card Industry (PCI) Compliance and quarterly network security assessments.
Healthcare (2010-2013)
I.T. Consultant / Project Manager
- Description: Remote network management specializing in healthcare industry. Handled electronic medical record (EMR/EHR) system issues from user to administrator levels. Systems used: EPIC, eClinicalWorks, Practice Fusion.
United States Marine Corps (2001-2008)
Network & Data Systems Repair
- Description: Network administrator to the DoD classified internet. Environment was Unix/Linux, but also familiar with SQL database. Other projects include designing network architecture using Cisco equipment, computer security systems management, hardware preventative maintenance and training of personnel.
Education
- CompTIA Network+ Certification
- AWS Cloud Quest Practitioner
- USMC School of Communication: Basic Electronics & UNIX Network Systems Admin
