Objective:
- To leverage analytical skills and creativity in contributing effectively to the IT department.
Professional Experience:
MSP (2019-Present)
Client IT Services Manager & System Administrator
- Maintain awareness of current and emerging IT equipment, services, and trends.
- Coordinate troubleshooting, support, and service for equipment and networks.
- Provide innovative and cost-effective solutions to meet client needs.
- Identify staffing requirements and collaborate with HR for hiring processes.
- Proficient in Microsoft Intune, Azure AD DS, Barracuda Backup services, Office 365 email migration, Unifi Network devices configuration, VoIP phone setup, Windows Server 2019 setup, SCCM deployment, and Cisco Firewall management.
Same MSP above (2017-2018)
Helpdesk Support
- Provided customer support over the phone and on-site.
- Troubleshot hardware and software issues remotely and on-site.
- Configured Cisco Firewall and Windows servers.
- Supported Active Directory functions.
- Maintained and updated troubleshooting documentation.
- Computer Network Administrator (Part time volunteer work)
- Cristo Rey Baptist Church, January 2016 – 2023
- Administered computer networks and hardware/software support.
- Conducted data recovery and troubleshooting operations.
- Diagnosed and resolved hardware and software issues.
Education and Training:
- Cisco Certified Network Associate Candidate,
- ICND1 Certification
- Computer Networking, System, Networking, and LAN/WAN
- Management/Manager
Skills, Abilities, and Strengths:
- Communication Skills, Active Listening, Strategic Thinking
- Positive attitude, Teamwork skills, Computer Knowledge
- Bilingual (English/Spanish), Public Speaking, Leadership
- Task-Oriented, Hard Working, Intelligent
- Enthusiastic, Flexible, Positive attitude
Technical Skills:
- Cisco IOS, Windows 95, 98, Millennium, Vista, 7, 8, 8.1, 10, Windows Server 2012,
- 2016, 2019, Microsoft Exchange
- Programming:
- Visual Fox Pro, HTML, JavaScrip
- Microsoft Office 365, Desktop Remote Assistance, Ticketing System Manage
- ConnectWise, Automate, Screen Connect
