MSP Cloud Engineer Extraordinaire

SUMMARY

IT Manager & Senior Engineer with 15+ years experience in system administration, operations management, and process optimization. Demonstrated proficiency in cloud infrastructure, client relationship management, and staff development.

PROFESSIONAL HIGHLIGHTS

Business Operations: Managed operations for $15M/yr revenue cloud services firm. IT operations for $10M/yr revenue accounting firm. IT, HR & bookkeeping for energy conservation startup.
Staff & Client Support: Managed teams responding to requests from 180 organizations. Primary contact for professional staff. Support for financial and security audits.
IT Operations: Hands-on and team management of servers, workstations, mobile devices, SaaS vendors; budgets, inventory and regulatory audits.

EXPERIENCE

Commercial Real Estate Company (2022-2024)
Senior IT Engineer

Support Finance & HR operations for 40-person start-up energy conservation organization
Manage operation & budget control of SaaS systems; Salesforce, Google Workspace, Zoho, TriNet, Microsoft 365, NetSuite, Quickbooks
Support staff, co-workspaces and maintain process documentation & information archives.

MSP for Financial Services (2012-2021)
IT Manager / Senior IT Engineer

Managed a team of system administrators, supporting over 180 companies, 700 application servers, in seven hosting centers across the globe. Primary contact for executive-level and professional staff.
Created and managed the technical workflow process required for weekly build and delivery of new financial application systems.
Provided sales support for consulting opportunities. Acted as primary client contact during major projects and service interruptions.

Accounting Firm (2004-2012)
IT Director

Provided system administration and helpdesk services for 60-person accounting firm.
Served as primary contact for the firm’s high net worth clients.
Provided support for the firm’s tax and audit engagements & IT consulting services.

Telecom Company (1997-2004)
Technical Director

Coordinated the operations of technical services departments, with annual revenue of $30M.
Created and implemented business unit budgets, profit forecasts & actuals.
Served as sales support on business opportunities, including account planning and contract execution.

TECHNICAL EXPERIENCE

Proficient in the implementation and use of the following technologies:

SaaS Management: Google Workspace, Salesforce, Zenefits, Microsoft 365, NetSuite, Adobe
Creative Cloud, Dropbox, LastPass
Server Management: Deploy& maintain servers; template & configuration management, Docker, Nagios; disaster recovery & backup management, Zerto, Carbonite; AWS & Azure implementations
Server, Application & Workstation Virtualization: VMware vCenter, vSphere, ESX, Horizon, Dell/Wyse thin clients; Citrix XenApp, NetScaler
Accounting Applications: Prosystem fx Tax Preparation, Creative Solutions Accounting Engagement
CS, Quickbooks, BNA Tax Planner; ProSystem fx Scan
Networks: Internet domain name management; IP/DHCP/NAT management; firewalls, wireless, routers, managed switches; VPN, OpenVPN, Cisco Radius
Data Security: Device, file & messaging encryption, Bitlocker, PGP, SSL; certificate & key management, LetEncrypt; MDM, IDS, malware prevention; security hardening, eSentire
Network Design & Security: Gather and document business requirements; plan and implement with network engineers and security specialist; Cisco, Wireshark
Web Applications: Small office website creation, document management; Sharepoint, IIS, Apache, Nextcloud, MediaWiki, WordPress
Databases: administration, tuning, monitoring; MS SQL, Access, MySQL
Application Development: Gather & document business requirements; plan & implement with application developers; end-user acceptance & quality control; JIRA, Redmine, Git

EDUCATION

PUBLICATIONS

Technical editor for Internet Direct, Internet Explorer Virtuoso and Netscape Virtuoso, published by MIS Press
(Former division of Henry Holt and Co. Inc.)