Certifications
- CompTIA: A+, Network+, Security+ Career ID: COMP001006131536
- Cisco: CCENT, CCNA ID: CSCO1224532
- Microsoft: Certified Professional, Azure Administrator Associate MC ID: 12580372
Currently studying for MS102 Microsoft Administrator. MS700 Teams Associate. AZ700 Azure Networking - Apple: Mac Integrations Basics 10.13 Credential ID: 339637940
- Fortinet: Network Security Expert Level 1 – Certified Associate
Technical Skills
Operating Systems: Windows 10/11, Server 2008–2019, macOS 13+, iOS, Android
Cloud Platforms: Microsoft 365, Azure AD, Intune, AWS EC2
Networking & Security: Cisco ASA/Meraki, SonicWall, Fortinet, Checkpoint, Aruba, VPN, DNS, DHCP, FTP, Cloudflare
Endpoint & Device Management: Active Directory, Group Policy, Endpoint Manager, Addigy, ManageEngine, Desktop Central, VDI, Crowdstrike
Productivity & Collaboration: Exchange Online (Hybrid), Teams, OneDrive, SharePoint, Confluence, Google Workspace
Security & Monitoring Tools: ESET, Proofpoint, Mimecast, Sophos, DUO, Appriver
Automation & Scripting: PowerShell (basic–intermediate)
Virtualization: VMware ESXi, Hyper-V
Email Signature & Compliance Tools: CodeTwo, Exclaimer
Other Tools: FortiManager, Labtech Automate, ConnectWise
Professional Experience
MSP (2018–2025)
Cloud/Network Engineer
- Administered, configured, and maintained several Microsoft 365 Tenants. Configuration and deployment with Intune, Entra ID, Azure, and Endpoint. Integrated apps with SSO. Built dynamic groups with syntax. PowerShell scripting.
- Managed and executed email migrations from Exchange 2010–2016 and Gmail to Microsoft 365.
- Deployed and supported network infrastructure, including Cisco Meraki, SonicWall, Fortinet, Checkpoint, HPE, and Aruba devices.
- Administered Intune policies and Azure conditional access configurations to enhance endpoint security. Device Compliance.
- Supported hybrid Exchange environments and Microsoft 365 core services (SharePoint, Teams, OneDrive).
- Implemented and managed Crowdstrike, ESET security solutions, and Microsoft Security & Compliance Center policies.
- Automated repetitive administrative tasks using PowerShell scripting for Microsoft 365 management.
- Configured cloud-based email signatures, DNS records, and managed FTP access.
- Provided end-user support across diverse systems and departments to ensure uptime and productivity.
- Implemented, configured, and maintained email gateways such as Proofpoint Essentials and Mimecast.
- Documentation for technical procedures
- Experience with ServiceDesk for ticketing
- Trained Level 2 techs for multiple systems, servers, and customer interactions
- On-site support, configuring network equipment for entire offices, firewall, switch, wireless APs.
Financial Services Company (2014–2018)
IT Desktop Engineer
- Provided Tier 2/3 desktop and mobile support for Windows and macOS environments.
- Managed Google Apps accounts and Exchange aliases for 200+ users.
- Created and maintained system images for laptops and desktops, ensuring compliance and performance.
- Administered Active Directory, group policies, and OU management in multi-server environments.
- Monitored systems using ManageEngine; proactively resolved patch and storage issues.
- Deployed and maintained Sophos antivirus agents; mitigated threats and malware infections.
- Configured Mitel VoIP systems, Polycom, and Crestron conference solutions.
- Delivered responsive technical support averaging 20+ client calls daily.
Insurance Company (2012–2014)
Service Desk Analyst
- Provided first-line and second-level support for 500+ users across multiple business units.
- Resolved incidents related to VDI, VPN, Outlook, and Windows environments (XP–7).
- Supported mobile devices and ensured secure configurations for corporate email.
- Managed ServiceNow tickets and met SLA targets for issue resolution.
- Led security and access control tasks involving VDI, VPN, and group privileges.
Healthcare Company (2010–2011)
Help Desk Analyst
- Delivered technical support to medical professionals and administrative staff.
- Trained end users on proprietary applications, improving workflow efficiency.
- Managed tickets via Service Center; resolved Windows, server, and mobile device issues.
Education
High School Diploma — Graduated 2003
Additional Training: NETCOM Technical Courses
