SUMMARY
Accomplished and results-driven professional with leadership experience and demonstrated success in IT Managed Service Organizations, Sales Engineering, Channel Partner Development and Strategic Technology Consulting to help organizations elevate customer engagement and increase overall revenue/profit.
KEY EXPERTISE
Software Installation and Troubleshooting | VMWare Certified Professional (VCP) | Servant Leadership | Sales Engineering | Critical Data Analysis & Decision Making | Operational Strategy | Budgets & Financial | People Management | VoIP & Telecommunications | I.T. Managed Services | Enterprise SaaS Solutions | Communications & Evangelism
PROFESSIONAL EXPERIENCE
Managed IT Services Provider | vCIO (Virtual CIO/TAM/Consultant) | 01/2024 – Present
- Provides excellent customer engagement with Key Clients for Strategic IT Planning, development of comprehensive IT strategies that support clients’ business objectives and strategic planning sessions to ensure IT alignment with their business needs with advisement on technology trends and innovations to foster business growth and operational efficiency.
- Key Client Relationship Management, including building and maintaining strong relationships with clients, facilitating issue escalation and Project oversight and communication.
- 15 Clients over $10k/MRR | 5 clients over $20k/MRR
- Total vCIO OTR produced in 2025 = $1M+
- Serves as the primary contact, and escalation point, providing guidance to support their business operations and conducting scheduled Business Reviews and Strategic Roadmap Planning sessions.
Managed IT Services Provider | Vice President – Talent & Acquisitions | 01/2023 – 12/2023
- Oversight and day-to-day management of HR Dept employees and activities, including interviewing, recruiting, on/off-boarding, personnel management, conflict resolution, benefits administration and other Executive Leadership tasks as assigned.
- Development and implementation of strategic HR Initiatives to include the development of Career ladders, deployment of a full LMS (Learning Management System), development and population of 200+ hrs of professional and role-based educational content, the development of role and departmental training plans, and community engagement with Colleges and Organizations to develop and Internship pipeline and continuing education opportunities.
- Sourced, researched, vetted and established contact with targeted acquisition prospect organizations in the IT Managed Services space open to M&A opportunities. Prepared Board packets of candidate companies for Board review and consideration.
Managed IT Services Provider | Chief Operations Officer (COO) | 04/2019 – 01/2023
- Recruited by founder to address and resolve leadership, management, service delivery, employee, and customer retention issues.
- Grew organization from 14 employees / $2.7M Gross Rev @ 7% Net profit with 30% avg annual turnover to 35 employees / $5.3M Gross Rev @ 12% Net profit with 5% annual turnover.
- Identified, recruited and placed Executive positions including President, Dir of Service Ops, Controller, and managed the buildout of vCIO, PM and Procurement Dept’s and programs.
IT SaaS Solutions Provider | Partner Development Manager / Senior Sales Engineer (N.A./EMEA/ANZ) | 02/2016 – 03/2019
- Improved average sales closure rates by >40% through tailored SaaS Solution demonstration and POC deployments.
- Supported Sales Teams across N.A. remotely and in-person for hosted events, client site visits and industry events and trade-shows.
- Supported Sales Teams throughout EMEA and ANZ remotely through Hosted Webinars, Product Demo’s and POC deployments.
- Achieved On-Target results through increased Partner engagement and adoption by increasing partners success under PDM management by 40%+.
- Lead large scale customer-facing implementations & deployments for stakeholders and key contacts.
Managed IT Services Provider | Managing Director | 01/2014 – 01/2016
Telecom Managed Services Provider | Technical Operations Manager | 02/2013 – 01/2014
Telecom & IT Services Provider | Technology Director | 11/2001 – 02/2013
EDUCATION
Undergrad – Emergency Services – Paramedic | Private Technical Institute | 2011-2013
CERTIFICATIONS
- SHRM – EHR v4.0
- 3CX VoIP Certified Engineer
- Datto Certified Deployment Specialist (DCDS) – Continuity
- Datto Certified Practitioner (DCP) – SaaS Protect
- VoIP Certified Technical Expert (TCTE)
- VMWare VCP
- Convergence Technology Professional (CTP)
