PROFILE
Dedicated individual with great attention to detail and exceptional analytical and technical skills looking to secure a position in Systems Administrator. Continuously striving for new opportunities to grow knowledge base and improve processes. Has strong written and verbal communication, great team member, and is able to multitask and prioritize work.
EDUCATION
Associate Degree in Applied Science (2018)
Community College
Major: Computer Networking Technologist, focus in Cisco Networking
Graduated with high honors – 3.7 GPA
Relevant Coursework:
- CCNA Network Fundamentals
- CCNA Switch
- CCNA WAN Access
- CCNA Routing Protocols
- Network +
- CCNP Route 1 & 2
- CCNP Troubleshooting
- CCNP Switch
- Introduction to Wireless
- Intro to Office 365 Suite
EMPLOYMENT
MSP (2021–2025)
Systems Administrator / Data Integrity Specialist (2023–2025)
- Manage four N-Able N-central RMM servers.
- Lead disaster recovery tests from initial internal DR test meeting, building of test environment, testing with client, completion of test, and post test review.
- Organize and lead Operations Core team meetings and interdepartmental meetings with Azure Development and Modern WorkPlace Engineers weekly.
- Create and maintain documentation for implementation N-Able N-central systems.
- Provide pricing quotes for all hardware and software in regards to backup recovery systems for both net-new and renewals.
Backups Disaster Recovery Engineer (2021–2023)
- Set up backups for new client environments from start to finish and support Field Network Engineers with rollout and management of backup devices.
- Design maintenance plans and maintain backups for on-premise and cloud backups.
- Perform backup restores including cloud disaster recovery spin up, complete server restore, database restore, and restores of files.
- Monitor and respond to backup errors, remediate problems within 72-hours.
- Create and maintain documentation for all backup-related processes, policies, and procedures.
- Created a standup tracker in SmartSheet to standardize Disaster Recovery Test for clients/client team.
- Assist in disaster recovery tests for clients.
- Continuously design process improvements based on experience and client feedback.
MSP (2015–2021)
Network Security (2019–2021)
- Used newly obtained degree to expand skills into Network Security. Maintained and improved firewalls for all clients and created firewalls for new clients.
- Accessed remote firewalls, configured SSH access, backups to WINS server, and updated encryption to 2048 crypto-key.
- Set up VPN tunnels for site-to-site and Cisco AnyConnect for remote users.
- Configured QoS for priority network traffic with VLANs.
- Configured cloud/wireless access points.
VoIP Specialist (2017–2019)
- Built an Asterisk Sangoma PBX phone server from scratch and maintained two additional servers.
- Installed over 400 VoIP communication devices personalized for each client and user.
- Maintained over 800 communication devices connected to VoIP servers housed in-office.
- Performed all monthly maintenance and updates on phone servers for all clients.
- Onboarded over 30 new VoIP clients.
- Set up international calling with time-constraints and security pin code requirements for client calls.
- Solo VoIP technician; trained teammate to assume role as VoIP specialist with a tracking system for achievements and readiness.
- Worked with Cisco, Yealink, Sangoma, Polycom, Grandstream, Panasonic, Snom, and Obihai phone brands.
Intern / IT Help Desk Technician (2015–2017)
- Changed careers from automotive industry after over a decade. Promoted from Intern to Help Desk Technician in 16 months.
- Part of MSP team answering client calls, resolving issues quickly with minimal business interruption. Traveled onsite as needed.
- Installed network hardware, switches, Cisco firewalls, wireless access points, and cable runs onsite.
- Installed servers and workstations, ensured remote access functionality.
- Built over 30 servers personalized for clients including OS and RAID setups.
- Rebuilt and cleaned server racks, added hardware/software as needed.
- Performed onsite and offsite hardware repairs/replacements.
- Suggested equipment upgrades or replacements; consulted with Sales for approvals.
- Received multiple client recognitions for outstanding customer service.
Automotive Repair Shop
Mid-Level Technician (2015–2016)
- Performed all auto technician duties plus wheel alignments, electronic diagnostics, minor electrical repairs, and assisted Master-Level Technician with engine diagnostics.
Auto Service Center
Technician Level 2 (2008–2015)
- Performed basic and advanced auto maintenance and repairs including diagnostics, brake repair, engine tune-ups, oil changes, tire and suspension replacements.
CERTIFICATIONS
- Microsoft 365 Fundamentals
- Cisco Meraki CMNA
- CompTIA Server+
- CWNP Wireless
- Microsoft MTA in Networking Fundamentals
- Datto Advanced Technician
- Sangoma PBX Essentials
- Microsoft MTA in Security
- Microsoft MTA in Windows Server Administration
- Microsoft Azure Fundamentals (expected November 2025)
TECHNICAL SKILLS
- Datto BCDR
- N-Able N-central RMM
- ConnectWise Automate
- Datto Backupify
- ConnectWise Manage
- Microsoft Server and Desktop
- Microsoft Suite
- Microsoft 365
- Entra ID
- Active Directory
- Hyper-V
- Microsoft Exchange
- G Suite
- VMware
- Google Drive
- Remote Desktop Services
