Top Skills
- IT Consulting
- Business Advising
- Account Management
Certifications
- Microsoft Technology Associate:
- Windows Operating System
- Fundamentals (MTA)
- Certified Customer Success
- Manager (CCSM) Level 2
Summary
Business and Technology go hand in hand. With this symbiotic relationship, it takes someone who has an understanding of both to truly advise on what steps will be most beneficial within an organization. It is important to me to be able to provide my knowledge and assist in an area that is challenging to keep up to date on. Over the last four years, I have immersed myself in Information Technology and kept pace in the fast-moving MSP landscape. Advancing within my organization rapidly and success in all ventures. Most recently, my role as IT Advisor has provided me with daily opportunities to practice my interpersonal skills, as well as time management on administrative tasks. This keeps me sharp and organized for efficient interactions.
Experience
MSP (2020-Present)
Information Technology Advisor
- Provides guidance with regard to Information systems. High-level focus on strategic planning, budgeting, and holistic technology solution recommendations.
MSP (same as above) (2021-2023)z
Client Success Manager
- As a member of the client relations team, my main responsibility is to guarantee that clients have a positive experience with our services and to address any issues they encounter, with the ultimate objective of preventing customer churn.
MSP (same as above) (2020-2021)
Systems Technician
- Conducted onsite troubleshooting of diverse client technology systems and networks at a dynamic managed service provider, emphasizing client relations and proactive maintenance
MSP (same as above) (2020-2020)
Support Specialist
- Provided remote technical support for various client systems and networks in a fast-paced managed service provider environment.
IT Company (2014-2020)
RMA Tech
- Customer service role which verifies the validity of warrantied equipment per company policy and ensuring functional equipment reaches the end user.
Best Buy (2012-2013)
Sales Associate
- Maintained updated product knowledge
- Providing support to clients
- Finding complete solutions
RadioShack (2009-2012)
Sales Representative
- Concentration on Customer service
- Bank reconciliation, including deposits and withdraws
- Finding complete solutions
- Keeping organization of the store
