Professional Summary
- Agile and collaborative professional with more than 10 years of experience in addressing and resolving network and software related issues. Proficient in configuring network and automating processes to boost productivity. Leverage excellent communication skills to improve and build relationships with clients, colleagues, vendors, and stakeholders. Expert at troubleshooting network and data server concerns and drafting manuals for future purposes. Adept at preparing business continuity plans.
Work Experience
MSP (2021-Present)
Network Engineer
- Respond and resolve network connectivity issues within the confines of company policies. Update network maintenance manual and submit summary to management.
- Collaborate with third-party support and service vendors for network operations and equipment.
- Compose and execute scripts for task automation in Kaseya and PowerShell.
- Supervised operations across 3k workstations and uptime of more than 99% on all servers.
- Document client data using Kaseya and ITGlue and facilitate user access through AzureAD and Office 365.
Software Company (2017-2021)
Network Support Specialist
- Strategized disaster recovery and business continuity plans and presented to senior management.
- Diagnosed and solved issues with IT hardware or software components with little or no direction.
- Troubleshooted assigned issues per department standards to resolution with responsibility to circle back with customer to confirm resolution. Analyzed data to identify trends and develop website current.
- Utilized Active Directory, Office 365, and card access system to access user data. Collaborated with staff members to generate
- SOC2 report and oversaw security audit.
- Orchestrated infrastructure upgradation of 12 new servers from planning to implementation.
- Redescribed company policies and transitioned to work from home and maintained 100% uptime.
- Incorporated script to reduce support tickets by 30% to support and achieve company objectives.
(2017-2019)
- Ensured data security through firewall configuration and hardware support for senior managers and C- level executives. Managed inventory and reports from SQL database and implemented through email and Traverse. Assisted in helpdesk system implementation and traverse shipping integration across various locations.
- Revitalized infrastructure through warehouse management system.
- Improved support system requests resolution by 20% by incorporating ticketing system.
Tile Company (2016-2017)
Network Administrator Systems Administrator
- Fostered relations with clients to troubleshoot cloud-based software issues. Provided technical support to staff members for resolving software, hardware, and network discrepancies. Automated log monitoring, user configuration, billing system, software updates and prepared manuals to guide teams through processes. Updated and maintained user information, backups, and sensitive data restoration.
- Configured firewall, hardware updates and replacements. Upgraded database to SQL server 2014.
- Negotiated with vendors for hardware maintenance contracts.
- Resolved network and VPN issues for more than 50 staff members and transformed network to server
- 2008 to improve processes and increase productivity.
- Assisted in configuring Accellos WMS, Sage 300, and EDI to increase overall order output by 40%.
Education
- Bachelor of Science in Computer & Platform
- Diploma in Network Communication
Skills
- Cybersecurity Coursework
- Active Directory
- Disaster Recovery
- LAN
- Network Firewalls
- Computer Networking
- VPN
- Network Support
- Information Security
- DNS
- Microsoft Windows
- Technical Support
- Help Desk
- VMWare
- Network Administration
- DHCP
- PowerShell
- Operating Systems
- VoIP
- Azure
- Network Monitoring
- Microsoft Exchange
- Microsoft Windows Server
- System Administration
Certifications and Licenses
- CompTIA A+
- CEH
