Professional Summary
Results-driven IT professional with over 10 years of experience in network operations, systems administration, and cybersecurity. Skilled in managing enterprise infrastructure, automating workflows, and providing top-tier support for diverse client environments. Adept at leveraging technologies such as Microsoft 365, N-able RMM, Barracuda, SentinelOne, Datto, and Veeam to enhance performance, reliability, and security across organizations.
Core Competencies
- Network & Systems Administration
- Microsoft 365 / Azure / Active Directory
- Endpoint & Email Security (Barracuda, SentinelOne)
- Cybersecurity Awareness Platforms (KnowBe4, Ninjio)
- Backup & Disaster Recovery (Datto, Veeam)
- IT Infrastructure Management
- RMM Tools (N-able)
- Vendor & Licensing Management (Pax8)
- Tier 1 & Tier 2 Technical Support
- Process Improvement & Automation
Professional Experience
MSP (2021-Present)
System Administrator L2
- Administer and support email and endpoint security platforms (Barracuda, SentinelOne) across 250+ clients / 18,000 users
- Manage cybersecurity training programs (KnowBe4, Ninjio) for 145 clients / 7,500 users, improving phishing defense metrics
- Oversee Microsoft licensing procurement for 850+ customers through vendor management platform, ensuring cost-effective compliance
- Provide Level 1 & Level 2 RMM support (N-able), handling onboarding, device management, and network configuration
- Support backup and disaster recovery platforms (Datto, Veeam), performing troubleshooting and data restoration
- Collaborate with support teams to resolve escalations and ensure SLA compliance
- Audit and report monthly usage data for billing accuracy and operational insights
MSP (2014-2021)
On-Site IT Manager – Infrastructure & Troubleshooting (2015-2021)
- Directed IT infrastructure upgrades to enable hybrid and remote operations during COVID-19
- Deployed AV conferencing solutions to connect multiple satellite offices with headquarters
- Led copier replacement initiative, implementing print tracking and improving cost efficiency
- Managed budgeting, procurement, and lifecycle planning for IT equipment and network assets
- Upgraded networking infrastructure to improve system reliability and speed
Help Desk Technician – Level 2 (2014-2021)
- Administered PBX systems, firewalls, and Active Directory environments for multiple clients
- Provided tiered technical support, from desktop to network-level troubleshooting
- Maintained vendor relationships to streamline procurement and issue resolution
- Supported copier and printer infrastructure, reducing downtime and improving utilization
Volunteer Fire Department (2008-2014)
Systems Technician – Level 2
- Served as Lead Help Desk Technician, managing internal tickets and escalation workflows
- Implemented organization-wide antivirus and server data retention policies
- Assisted with Active Directory domain deployment and maintenance
- Monitored system status and escalated advanced network issues
Education
- Associate Degree in Cisco Networking & Administration
Community College, Texas – (Graduated 2010)
